Lead PCA-Peds

Medical Associates of NWA • Fayetteville, AR

1d

About The Position

The Lead Patient Care Assistant (PCA) works under the supervision of the PCA/MA Supervisor. The role performs core Patient Care Assistant duties and provides frontline operational support to the team. Core duties include bringing patients from the lobby to the appropriate examination room, obtaining and documenting vital signs in the patient chart, and performing simple lab procedures.

The Lead PCA serves as a subject matter expert and day-to-day resource for team operations, helping workflows run smoothly, answering questions, and guiding team members in support of high-quality patient care. This is a working leadership role rather than a formal management position, leading through presence, consistency, and example. The role provides real-time support and clarity to promote consistent, efficient experiences for patients and staff.

Travel between the Rogers location and three Fayetteville locations is required. The full-time schedule is Monday–Friday, 7:45 AM–5:00 PM; the daily end time may vary based on clinic needs. The role includes 16 hours of designated administrative time each month to support team and operational needs.

Requirements

• Education equivalent to four years of high school or a GED.
• 19 to 23 months of related experience and/or training.
• Mental alertness and adaptability to office and field area work routines.
• Ability to travel between the Rogers location and three Fayetteville locations.

Responsibilities

• Perform core Patient Care Assistant duties, including bringing patients from the lobby to the appropriate examination room, obtaining and documenting vital signs in the patient chart, and performing simple lab procedures.
• Serve as the first point of contact for team questions, escalations, and workflow clarification.
• Monitor daily operations to ensure efficiency, accuracy, and patient-centered care.
• Troubleshoot real-time issues and remove barriers impacting team performance.
• Support onboarding and training of new team members.
• Reinforce best practices, standard workflows, and organizational expectations.
• Provide informal coaching and feedback to peers in the moment.
• Ensure adherence to policies, procedures, and regulatory requirements.
• Identify trends, gaps, or recurring issues and communicate them to leadership.
• Support quality improvement efforts through observation and feedback.
• Act as a liaison between frontline staff and supervisors or leadership.
• Escalate concerns appropriately while maintaining a solutions-focused mindset.
• Help translate organizational priorities into day-to-day actions.
• Use 16 hours of designated administrative time each month to support team and operational needs.
• Perform other related duties as required or assigned.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• HSA or FSA options with medical insurance.
• Voluntary Aflac accident and critical illness coverage.
• Employer-paid life, long-term disability, and short-term disability benefits.
• 401(k) match and profit sharing.
• Up to 21.5 paid days off, including PDO, EID, and Perfect Attendance benefits, during the first year of employment.
• Six paid holidays.
• Corporate discounts through local and nationwide retail partnerships.
• One-on-one training and development at hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED