Lead Payments SME

National Grid•Brooklyn, NY

2d•Hybrid

About The Position

The Payments Subject Matter Expert (SME) is responsible for realizing required business capabilities, related business processes, and the rules, obligations, controls, and service levels satisfied by those processes. The SME must design, test, optimize, and implement these business processes within the Kraken Transformation Program. The SME is responsible for driving automated business functions that deliver high accuracy and operational efficiency. This position will work closely with business stakeholders, technology teams, and functional team leadership to ensure that payments processing from a variety of sources (physical lockbox, e-lockbox, and card processing services), payment posting rules, payment reversals, and management of several payment channels (in-person, agent-assisted, IVR, Web, mobile app) are optimized and effectively implemented within Kraken.

Requirements

5+ years of experience in utility billing and payment operations, financial transaction booking and balancing, and financial reporting, preferably within the utility industry.
Proven experience delivering functional products in medium to large-scale CIS endeavors.
Strong knowledge of utility billing and payment methodologies and associated financial transaction management.
Hands-on configuration experience in relevant CIS platforms, ensuring proper alignment with business requirements.
Expertise in billing and payment exception handling, financial reconciliation, and automated invoicing workflows.
Experience with financial controls and bulk execution strategies to validate meter-to-cash processing accuracy.
Familiarity with regulatory compliance and revenue assurance in utility billing processes.
Demonstrated ability to lead stakeholder communication through functional and project leadership levels.

Nice To Haves

Utility industry
Experience with agile methodologies and lean principles
Experience with the implementation of new technologies and platforms
Background in regulatory compliance and reporting within billing operations
Experience implementing automated billing solutions and exception handling frameworks

Responsibilities

Brings process knowledge and proficiency to the functional team used to ensure business requirements are delivered through the Kraken solution.
Designs business process workflows that ensure satisfaction of rules, obligations, controls, and expected service levels.
Successfully implements business processes supporting payments processing from a variety of sources, payment posting rules, payment reversals, and management of several payment channels (in-person, agent-assisted, IVR, Web, mobile app).
Defines and optimizes financial transaction exception handling.
Ensures business standardization across all jurisdictions and detailed process design, aligning with out-of-the-box software solution capabilities.
Assesses exceptions, identifies risks, issues, and mitigation options associated with standardization.
Coordinate functional development with peers and cross-function analysts providing them with direction and skills to support project work.
Ensures deliverables meet requirements and are completed on time.
Provides production support during the program lifecycle, pending service introduction recommendation.