Lead, Patient Transport - Overnight (11:15pm to 7:15am)

Memorial Sloan Kettering Cancer Center•New York, NY

2d•Onsite

About The Position

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK! Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Lead Patient Transport at our Main Campus Location. Whether you’re looking for stability and great benefits or want to launch your career in healthcare, this role offers both! At MSK, service is at the heart of everything we do. Our Patient Transport team plays a vital role in ensuring patients are moved safely, respectfully, and on time, supporting both patient care and the overall patient experience. In this Lead role, you will provide dispatch and systems support, assist with staff training and daily operations, and partner with the Patient Flow Command Center and other departments to strengthen workflows, resolve operational challenges, and support continuous improvement.

Requirements

Ability to work in a fast-paced healthcare environment, balancing multiple priorities while maintaining service perfection
Comfortable performing physical tasks related to patient transport (walking, pushing, assisting with mobility support, moving equipment)
Basic computer skills and comfort using EPIC Grand Central for dispatch, transport tracking, and request navigation
Proven problem-solving and ability to make sound decisions in real time
Strong verbal communication and listening skills with a customer-service mindset
Ability to build strong relationships with patients, clinical teams, and support departments
Ability to lead, guide, and support others while maintaining professionalism and accountability
Organized and able to handle multiple priorities while staying calm under pressure

Nice To Haves

2–4 years of experience in a Patient Escort Service Aide / Patient Transport type of role

Responsibilities

Supervise efficiency and performance of Patient Transport staff to ensure requests are completed timely and thoroughly
Serve as a functional expert in patient escort and dispatch responsibilities, supporting daily department operations
Support the training and onboarding of new employees by reviewing transport procedures and demonstrating accurate use of equipment and supplies
Provide real-time mentor and feedback to staff when performance, quality, or timeliness varies from expectations and escalate concerns as needed
Assist leadership with coordinating assignments and supporting workflow coverage based on daily volume and staffing needs
Transport patients safely via wheelchair, stretcher, or walking escort, following patient identification procedures and departmental routes
Pick up and deliver routine and STAT items such as specimens, charts, and requisitions, ensuring accuracy and readiness for patient care