Lead Patient Services Representative - Interventional Radiology, Highlands Ranch
About The Position
Our busy Clinics are recruiting for Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly, providing our patients with top notch quality care. The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication, including patient appointment status, to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.
Requirements
- A high school diploma or GED.
- Three or more (3+) years of patient/client-facing experience.
- Applicants must meet minimum qualifications at the time of hire.
- Applicants must be legally authorized to work in the United States without requiring sponsorship.
- Maintains all required licensure and certifications for the position.
- Must be able to work in-person.
- Must be able to travel to alternate locations as assigned.
- Ability to identify problems and recommend solutions.
- Ability to effectively communicate at all levels, including physicians, leadership, and staff.
- Ability to work within large, complex healthcare systems.
- Ability to maintain confidentiality and communicate in person, by phone, or in writing.
- Ability to attest to computer proficiency and learn new computer applications.
- Ability to keyboard/type, write legibly, and accurately record information.
- Ability to analyze and interpret data.
- Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
Nice To Haves
- Associate’s degree.
- Medical office/customer service experience.
- Bilingual, Spanish-speaking.
- Computer skills: EPIC, Kronos.
- MS Office: Outlook, PowerPoint, Word.
Responsibilities
- Acts as a lead in front-end operations and subject matter expert for other Front Desk Staff, Medical Assistants, Physicians, etc. for job-related functions.
- Assists with the development, implementation, and evaluation of departmental policies and procedures.
- Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, especially in the areas of productivity and quality management.
- Assists with coordinating services, prioritizing assignments, and workflow, and promoting situational decision-making/problem solving.
- Performs responsibilities of underlying job.
- Takes responsibility for, or provides guidance to team members on, the handling of complex or novel issues.
- Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a fast-paced environment and take appropriate action.
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced-rate RTD Bus and light rail service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
