Lead Patient Service Representative Women's Specialty

Trinity Health•Boise, ID

1d•Onsite

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a highly motivated individual to support our Women's Specialty team as the Lead Patient Service Representative. As a Patient Service Representative Lead, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting. You will work closely with the Practice Manager to provide leadership and direction to the PSR team, and coordinate PSR coverage in the clinic. You will personally provide assistance with registration and duties where needed. You will also support efficient clinic flow and communicate accurately and positively with team members, as well as working with the Practice Manager to ensure practice policies and guidelines are being met. This position will have a full-time schedule of Monday - Friday from 8:00AM - 5:00PM. This position will support a total of 6 providers primarily in Boise; these providers also provide outreach services in Nampa, Caldwell, Ontario, and Baker City. The Women's Specialty clinic is located at 900 N Liberty St Ste 101 Boise, ID 83704.

Requirements

Minimum of 3 years of experience in healthcare preferred.
Customer service experience required.

Nice To Haves

Electronic health record (EHR) experience a plus.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees.
Assist the Practice Manager with monitoring work performance and provides input on performance evaluations.
Creates schedules and manages timecards.
Ensures staff are informed of and comply with written policies and procedures to support clinic.
Promotes and fosters teamwork.
Assists the Practice Manager with maintaining accurate employee files.
Reacts in a timely manner to resolve patient complaints promoting customer service.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA's regulations.
Participates in network process improvement projects as needed.
Assists with efforts to foster financial stewardship.
Maintains business office inventory and equipment and order supplies.