Lead Patient Service Representative

Providence•Seattle, WA

7d•Onsite

About The Position

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Ballard and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

Experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience

Nice To Haves

Associate's Degree
2 years of experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience

Responsibilities

Coordination of information and support for patient flow in the Swedish Medical Center and Emergency Department environment.
Providing front-line customer service, including reception and registration.
Interviewing patients and families to obtain required demographic and financial data.
Completing consents.
Escorting/directing patients.
Collecting valuables and deposits.
Serving as the initial contact for patients/visitors with general billing, insurance, or collection questions/concerns.