Lead Patient Service Representative

Kirby Medical Center • Monticello, IL

1d • $16 - $20 • Onsite

About The Position

Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. The Lead is responsible for organizing and ensuring completion of new employee training, troubleshooting registration issues, and verification of workflow compliance.

Requirements

• High School Graduate or equivalent
• One year experience in office setting or hospital setting
• Dependable
• Flexible
• Able to work in stressful situations

Nice To Haves

• Experience with billing and insurance

Responsibilities

• Organizing and ensuring completion of new employee training
• Troubleshooting registration issues
• Verification of workflow compliance
• Front end patient and clinic support
• Insurance and demographic collection and verification
• Assisting patients with documentation
• Appropriate appointment scheduling
• Documenting patient-related phone calls in the EMR
• Explaining wait times and setting reasonable expectations for waiting patients

Benefits

• 40 hours PTO effective date of hire
• Health, Dental, Vision and Life insurance effective date of hire
• Generous 401(k) match effective after 90 days
• Quality/Goal incentive annually
• Free Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED