Lead Patient Registration Spec

The University of Toledo • Toledo, OH

1d • $17 • Onsite

About The Position

The Lead Patient Registration Specialist performs all outpatient and inpatient registration functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. The role strives to sustain a courteous and caring impression for patients and visitors, communicates effectively to maximize patient flow, and ensures that financial policies and requirements are met while providing caring access. The position involves performing complete and accurate registration and admission functions to maximize reimbursement and provide timely and accurate patient information to all other providers and users of patient data. The Lead Patient Registration Specialist is highly skilled and works at a fully cross-functional level, providing added support through scheduling, cross-training, deposits, staffing, and overall issue maintenance.

Requirements

• High School Diploma or equivalent
• One full year experience in hospital or physician office performing registration as a primary duty.
• Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence.
• Must be able to utilize computer keyboard proficiently.
• Ability to work with minimum supervision.
• Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to develop and maintain professional service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public.
• Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
• Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable.
• Ability to hear with or without aides.
• Ability to orally communicate.
• Good manual dexterity.
• Ability to push, pull, roll, and transfer/lift 50 pounds occasionally.
• Ability to stand, walk frequently.
• Ability to bend, reach, stoop, kneel frequently.
• Ability to perform CPR (if required for position).
• Occasional carrying of items weighing up to 30 pounds required.

Responsibilities

• Performs all outpatient and inpatient registration functions, insurance verification, and cash collections.
• Strives to sustain a courteous and caring impression for patients and visitors.
• Communicates effectively to maximize patient flow and provide excellence in customer relations.
• Ensures that financial policies and requirements are met.
• Performs complete and accurate registration and admission functions for the purpose of maximizing reimbursement.
• Provides timely and accurate patient information to all other providers and users of patient data.
• Provides added support by means of schedules, cross training, deposits, staffing, and overall issue maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED