Lead Patient Coordinator

Spoonwood Dental Partners•Peterborough, NH

2d•$18 - $26•Onsite

About The Position

Join Our Dedicated Team at Spoonwood Dental Partners! Are you a motivated and organized individual with a passion for patient care? Spoonwood Dental Partners is seeking a Lead Patient Coordinator to guide our Patient Coordinator Teams toward success. In this role, you'll oversee front office activities, ensuring smooth operations and exceptional patient experiences. About Spoonwood Dental: Spoonwood Dental is a leading dental practice committed to providing exceptional oral healthcare services to our patients. With a focus on professionalism, compassion, and innovation, we strive to create positive dental experiences and improve the oral health of our community. Our team of dedicated professionals works collaboratively to deliver personalized care in a welcoming and supportive environment.

Requirements

Minimum of 2 years of experience as a Patient Coordinator or dental front office team member is required.
High school diploma or equivalent
Strong communication, organizational, and computer skills
Ability to adapt to fast-paced environments and prioritize tasks effectively
Customer and Personal Service
English Language Proficiency
Clerical Skills
Computers and Electronics Knowledge
Administration and Management Skills

Nice To Haves

Experience leading, mentoring, or training team members is preferred.

Responsibilities

Collaborate closely with Clinical, Hygiene, Billing, and other Department Leads to ensure a seamless patient experience and efficient practice operations.
Partner with the Leadership Team to implement practice initiatives, improve workflows, and support organizational goals.
Monitor and maintain accountability for assigned front office key performance indicators (KPIs), including scheduling efficiency, appointment confirmation rates, patient retention, treatment acceptance support, collections, and other practice metrics.
Coach, mentor, and develop Patient Coordinators through regular feedback, training, and performance conversations.
Identify opportunities to improve front office processes and recommend solutions that enhance the patient experience and operational efficiency.
Guide and support Patient Coordinator Teams to achieve collective goals
Schedule and confirm patient appointments, surgeries, or consultations
Operate office equipment and utilize software applications for report preparation and medical record management
Maintain medical records, technical library, and correspondence files
Greet visitors and direct them to appropriate staff
Monitor and delegate tasks for efficient front office operations
Ensure payment reconciliation and oversee daily mail handling
Conduct backup/daily end-of-day banking deposits as needed