Lead Patient Coordinator (Full Time)

Schweiger Dermatology Group • Riverside, NJ

12d • $18 - $22 • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, offering medical, cosmetic, and surgical dermatology and allergy services. The company is dedicated to providing the Ultimate Patient Experience and fostering a positive work environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification. This role is for a Full-Time Lead Patient Coordinator at the Hackensack Riverside Office, responsible for assisting the General Manager in supervising front office operations and staff.

Requirements

• Previous healthcare experience is required.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be a professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Open availability to work during weekdays and weekends.

Nice To Haves

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Prefer prior experience working in a dermatology / medical environment.

Responsibilities

• Promote a professional and welcoming atmosphere to enhance patient service and care.
• Lead by example, maintaining office presence and professionalism.
• Assist the General Manager with finding coverage for shifts due to call-outs, emergencies, or PTO.
• Train and supervise all front office staff.
• Ensure beginning and end-of-day checklists are completed and signed off daily.
• Conduct weekly meetings with fellow Patient Coordinators.
• Provide weekly feedback to the General Manager on employee progress and identify needs for re-training.
• Oversee timely and correct performance of scheduling tasks by front office staff.
• Ensure appropriate handling of all scheduling, cancellations, confirmations, and superbill entries.
• Notify, document, and advise the General Manager of all personnel and patient complaints or issues.
• Maintain a neat and orderly work area throughout the office.
• Manage office equipment and office supply inventory, following bi-weekly ordering protocols.
• Oversee the creation of new medical records for patients.
• Obtain necessary copies of insurance cards, referrals, and demographic information.
• Ensure staff correctly enters data into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA, and HIPAA regulations.
• Audit Patient Coordinator checklists and ensure closing duties are performed correctly.
• Oversee that cash deposits are secured appropriately.
• Maintain thorough knowledge of all procedures performed at the offices.
• Perform other duties as assigned by supervisor on an as-needed basis.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed