Lead Patient Care Technician - 8 West PCU

Carilion Medical Center•Roanoke, VA

2d•Onsite

About The Position

The Lead Patient Care Technician provides high-quality patient care, performs delegated clinical tasks, supports daily living activities, and documents and reports patient information to licensed staff. The Enhanced Monitoring Unit is a 27-bed specialty step-down environment focused on gastrointestinal (GI) and pulmonary care. Our patients require comprehensive monitoring and interventions that bridge the gap between intensive care and acute medical-surgical nursing. With a focus on innovation and teamwork, the Enhanced Monitoring Unit provides nurses with a unique opportunity to expand their knowledge, grow professionally, and make a meaningful impact on patient outcomes. Successful candidates must be able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory.

Requirements

High school diploma or equivalent required.
Minimum 1 year of direct patient care experience required.
Certified Nursing Assistant required for employees working in critical access facilities.
AHA BLS-HCP required within 6 months of hire.
Effective interpersonal, communication, and teamwork skills required.
Demonstrates knowledge of life span growth and development.
Follows established policies and procedures in daily tasks.

Responsibilities

Provides high-quality, patient-centered care by performing delegated nursing tasks and assisting with activities of daily living.
Performs basic and advanced technical skills appropriate to competency and patient population.
Documents and reports patient observations to licensed staff in a timely manner.
Transports patients, equipment, supplies, and specimens throughout the facility.
Supports performance improvement initiatives and contributes to departmental outcomes.
Maintains proficiency in electronic medical record systems and supports chart audits.
Participates in unit quality monitoring, shared governance, and interdisciplinary rounds.
Leads unit huddles and supports team communication and coordination.
Assists with staff scheduling and daily workflow coordination.
Manages unit supplies and equipment, including ordering, stocking, and organization.
Supports patient flow through admission, transfer, and discharge processes.
Provides excellent customer service, serving as a primary point of contact for patients and visitors.
Answers phones, routes calls, and communicates effectively with patients, families, and staff.
Maintains a clean, safe environment and participates in safety and regulatory compliance activities.
Assists with equipment cleaning, maintenance, and repair coordination.
Performs additional clinical tasks as appropriate to competency, including phlebotomy, wound care, and other procedures.
Supports onboarding, orientation, and training of new staff.
Promotes patient safety and enhances the patient experience through rounding and communication practices.
Demonstrates professionalism, teamwork, and commitment to service excellence.