Lead Patient Care Coordinator, General Internal Medicine Research (Faster Paths Program)

BMC Software • Boston, MA

2d • $20 - $29 • Onsite

About The Position

The lead patient care coordinator (PCC) for Faster Paths is an instrumental part of the Faster Paths team, working closely with the Program Manger to support other PCCs. In addition to standard PCC responsibilities, the lead PCC contributes to administrative and operations protocols, leads training activities for other PCCs, manages supply ordering, provider scheduling, and represents the PCC perspective in internal and external leadership meetings.

Requirements

• 2-4 years medical office experience and/or referral authorization experience
• Have an interest in and a passion for working with people who have substance use disorder and/or experience homelessness.
• Possess excellent interpersonal and communication skills.
• Have an attention to detail.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office suite (MS Word, PowerPoint, Excel, Outlook).

Nice To Haves

• Bachelor’s degree preferred, but years of experience can substitute bachelor’s degree.
• Medical Assistant degree preferred

Responsibilities

• Helps maintain clinic flow when working in clinic by maintaining the Faster Paths mission of hospitality, stigma free patient experiences, and clinical excellence.
• Provides input and feedback on clinic goals and operations and plays a key role in shaping clinic longevity and policies.
• Role model effective interdisciplinary collaboration, excellent oral and written communication skills, and respectful interactions with patients, families, and internal and external partners, even in instances of disagreement.
• Collaborates with the Nurse Clinical Manager to maintain an up-to-date stock list.
• Completes weekly inventory, places supply orders, including but not limited to clinical supplies, equipment, snacks, and patient care supplies as needed. Ensures complete invoicing.
• Performs routine walk throughs of clinical spaces including exam rooms to ensure the presence of the following supplies and places orders or contacts EVS, as appropriate.
• Supplies on the stock list.
• Hand hygiene and infection control supplies (sourced via EVS).

Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level