Lead Patient Care Coordinator (Front Desk, Lead)

Upperline Health • Melbourne, FL

10d • Onsite

About The Position

Upperline Health is seeking an experienced and compassionate clinic leader to serve as a Lead Patient Care Coordinator. This role blends hands-on patient care with operational leadership to ensure exceptional clinic performance and patient experience. The Lead Patient Care Coordinator cross-trains as both a Patient Care Coordinator and Medical Assistant while leading daily clinic operations, supporting staff development, and collaborating closely with providers and regional leadership. This role is ideal for individuals who enjoy ownership, accountability, and mentoring others within a team-based care environment. The Lead Patient Care Coordinator plays a critical role in sustaining Upperline Health’s patient-centered, value-based care model at the clinic level. This role directly impacts patient satisfaction, staff engagement, workflow efficiency, and overall clinic success. By leading teams, optimizing operations, and supporting high-quality care delivery, this role helps ensure consistent outcomes for patients and long-term stability for the organization. Leaders who are compassionate, confident, organized, and service-driven will thrive in this role. Successful candidates enjoy balancing hands-on patient interaction with operational oversight, value accountability, and are motivated by developing people and driving performance.

Requirements

• Prior experience as a Medical Assistant or Patient Care Coordinator required
• Strong knowledge of medical terminology and clinic workflows
• Experience with EMR systems; AthenaHealth preferred
• Excellent communication, leadership, and interpersonal skills
• Reliable transportation required

Nice To Haves

• Leadership or supervisory experience strongly preferred
• Experience in a podiatry or orthopedic clinic setting preferred

Responsibilities

• Perform Patient Care Coordinator and Medical Assistant duties as needed
• Lead daily clinic operations, staffing coordination, and workflow management
• Serve as subject matter expert for Upperline Plus enrollment and workflows
• Recruit, onboard, train, and support non-provider clinic staff
• Lead clinic huddles and promote strong communication and accountability
• Monitor and drive performance metrics and patient experience outcomes
• Ensure compliance with clinical and operational standards
• Support regional initiatives and provide coverage at nearby clinics as needed

Benefits

• Sign-on Bonus: $1000
• Comprehensive benefit options include medical, dental and vision
• 401K
• PTO
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed