LEAD PATIENT ACCT SPECIALIST-CUSTOMER SERVICE

UHS•Las Vegas, NV

11d•Onsite

About The Position

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. The Lead Patient Account Specialist provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits. The Lead works closely with the offshore team by collaborating on calibration and audit activities as well as responsible for basic Customer Service duties: Handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.

Requirements

3+ years supervisory call center/healthcare customer service experience.
High School or equivalent.
Experience with acute care medical billing, explanation of benefits, and collections.
Computer proficiency: Microsoft Works, Excel, and database entry.
Ability to handle multiple tasks and remain patient under pressure.
Strong problem-solving skills.

Responsibilities

Provides excellent support to department employees by answering questions, providing necessary coaching, and performing quality assurance audits.
Works closely with the offshore team by collaborating on calibration and audit activities.
Handles incoming/outgoing customer calls and reroutes calls to appropriate departments.
Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.