Lead Patient Account Registrar

Roxborough Memorial Hospital • Philadelphia, PA

20h • Onsite

About The Position

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Roxborough Memorial Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Roxborough Memorial Hospital is a 131-bed community hospital. The hospital has been serving the medical and health care needs of the Roxborough, Manayunk, East Falls and northwest section of Philadelphia communities for more than a century, having first opened its doors in 1890. Roxborough Memorial Hospitals School of Nursing has been educating nurses since 1898. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation's oldest and largest hospital accreditation agency.

Requirements

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility.
• Coordinating break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break.
• Assisting Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations.
• Serving as a resource for other employees on policies/procedures.
• Taking the lead in assuring compliance and completion of all daily duties within the department under the Supervisor's direction.
• Setting the example in exemplary customer service and overall conduct.
• Relating well to patients, visitors, physicians, other departments, management, employees in own department, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees