LEAD PATIENT ACCESS SVC REP, FCP - PATIENT CARE GENERAL - SPRINGDALE

Froedtert • Brookfield, WI

4d • Onsite

About The Position

Under general supervision, this role coordinates the operations of the PASR team to facilitate efficient and patient-focused scheduling of services. The position involves coordinating education and workflow enhancements to ensure organizational objectives are met, with a strong emphasis on customer service during all patient and staff interactions.

Requirements

• A minimum of 3 years of prior experience as a receptionist/assistant or in a customer service field is required.
• Effective communication skills, oral and written required.
• Ability to multi-task.
• Strong proactive organizational skills a must.
• Must have excellent customer service skills.
• Must be proficient in Microsoft Outlook and Word.
• High School diploma or equivalent is required.

Nice To Haves

• A minimum of 3-5 years of prior informal or formal leadership experience is preferred.
• Experience in a medical/healthcare setting is preferred.
• Knowledge of medical terminology and EpicCare is preferred.
• Proficiency in Microsoft Excel and Visio is preferred.

Responsibilities

• Coordinates operations of the PASR team.
• Facilitates efficient and patient-focused scheduling of services.
• Coordinates education and workflow enhancement.
• Ensures organizational objectives are met.
• Focuses on customer service during all patient and staff interactions.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED