Lead Patient Access Representative | Acute Care | 40 hrs/week

Sanford Health•Sioux Falls, SD

17h•Onsite

About The Position

This role offers the opportunity to help lead a dynamic Patient Access team supporting six acute care locations, providing broad exposure to operations across multiple sites. The position includes varied shifts across weekdays and weekends, creating scheduling variety while collaborating with different teams and departments. As a Patient Access Lead, you will play a key role in guiding frontline patient registration and access operations in a fast-paced acute care environment while partnering with clinical, financial, and administrative teams to support patient flow, staff development, and revenue cycle accuracy.

Requirements

Two years of One Chart or similar electronic medical records (EMR) experience required.
Previous healthcare experience required.

Nice To Haves

High school diploma or equivalent preferred.
Associate degree preferred.
Five years of customer service experience preferred.

Responsibilities

Must be able to function as a resource for employees, internal departments, and outside customers.
Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.
Must be able to work independently without much supervision and accept accountability for individual tasks.
Excels in customer service skills.
Assists with new employee orientation and serves as a mentor.
May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.
Assists with on-going department education and training.
May develop training curriculum and materials to ensure that departmental training needs are met.
May facilitate change and ensure adoption of new processes.
Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills.
May assist in managing productivity and department reports.