Lead Patient Access Representative/Amber Valley Clinic FT 40/week
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role serves as a Team Lead for the Adult & Child Behavioral Health departments and the Eating Disorders & Weight Management Clinic. The hours can vary between 7:15 am - 5:00 pm, Monday through Friday. Summary: Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department. Job Description: Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.
Requirements
- High school diploma or equivalent preferred.
- Associate degree preferred.
- Two years of One Chart or similar electronic medical records (EMR) experience required.
- Previous healthcare experience required.
Nice To Haves
- Five years of customer service experience preferred.
Responsibilities
- Function as a resource for employees, internal departments, and outside customers.
- Fill in, answer questions, and assist in resolving issues within the department.
- Work independently without much supervision and accept accountability for individual tasks.
- Excel in customer service skills.
- Assist with new employee orientation and serve as a mentor.
- Provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.
- Assist with on-going department education and training.
- Develop training curriculum and materials to ensure that departmental training needs are met.
- Facilitate change and ensure adoption of new processes.
- Demonstrate analytical decision-making, information gathering, presentation, project management, group facilitation and training skills.
- Assist in managing productivity and department reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
