Lead Patient Access Representative
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role requires the ability to function as a resource for employees, internal departments, and outside customers. The Lead Patient Access Representative should be familiar with all areas of the department and capable of filling in, answering questions, and assisting in resolving issues within the department. The position emphasizes working independently with minimal supervision and accepting accountability for individual tasks, excelling in customer service skills. Responsibilities include assisting with new employee orientation, serving as a mentor, and potentially providing oversight of work tasks and adjusting staffing to ensure appropriate coverage due to absences or lack of float coverage. The role also involves assisting with ongoing department education and training, potentially developing training curriculum and materials, and facilitating change to ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation, and training skills. May assist in managing productivity and department reports.
Requirements
- Two years of One Chart or similar electronic medical records (EMR) experience required.
- Previous healthcare experience required.
Nice To Haves
- High school diploma or equivalent preferred.
- Associate degree preferred.
- Five years of customer service experience preferred.
Responsibilities
- Function as a resource for employees, internal departments, and outside customers.
- Fill in, answer questions, and assist in resolving issues within the department.
- Work independently without much supervision and accept accountability for individual tasks.
- Assist with new employee orientation and serve as a mentor.
- Provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage.
- Assist with ongoing department education and training.
- Develop training curriculum and materials to ensure that departmental training needs are met.
- Facilitate change and ensure adoption of new processes.
- Demonstrate analytical decision-making, information gathering, presentation, project management, group facilitation and training skills.
- Assist in managing productivity and department reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
