Lead Patient Access Coordinator
About The Position
The Lead Patient Access Coordinator (Lead PAC) is an advanced front-office operations role in high-volume clinics with 90 or more visits per day. The role provides onsite leadership, operational oversight, and performance coaching for three or more Patient Access Coordinators. The Lead PAC performs all standard Patient Access Coordinator responsibilities while ensuring workflow adherence, operational accuracy, schedule optimization, and team development in partnership with clinic and regional leadership. The Lead PAC models professionalism, communication, reliability, collaboration, and a patient-first mindset. The role supports PAC development through coaching, shadowing, and competency reinforcement and partners with clinic and district leaders on performance trends, staffing needs, and process improvement. The position requires onsite presence five days per week.
Requirements
- High school diploma or equivalent.
- Advanced communication and customer service skills.
- Ability to multitask and prioritize in a fast-paced, high-volume environment.
- Strong accuracy, attention to detail, and workflow discipline.
- Ability to coach others and support team development.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Strong patient-centered mindset and conflict-resolution ability.
- Must meet all compliance, background check, and onboarding requirements.
Responsibilities
- Perform standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, point-of-sale collections, schedule management, and patient experience tasks.
- Lead daily onsite front-office workflow execution, staffing awareness, and alignment with operational standards.
- Provide real-time coaching, feedback, and training to Patient Access Coordinators.
- Monitor schedule utilization, attainment, and visit volume, and partner with clinicians to optimize daily and future scheduling performance.
- Ensure completion of the Patient Check-in Checklist and maintain greater than 98% compliance across all visits.
- Promptly and professionally escalate operational issues, patient concerns, and scheduling barriers to clinic leadership.
- Maintain daily readiness of the front office, lobby, and patient flow processes.
- Support compliance audits, documentation accuracy checks, insurance verification, and authorization follow-up.
- Provide coverage for Patient Access Coordinator duties as needed and maintain competency in all front-office responsibilities.
- Support PAC team development through coaching, shadowing, and competency reinforcement.
- Partner with clinic and district leaders to address performance trends, staffing needs, and process improvement opportunities.
- Maintain onsite leadership coverage five days per week and ensure adherence to workflows, documentation standards, and operational compliance.
Benefits
- Industry-leading professional development opportunities.
- Ongoing evidence-based clinical education.
- Dedicated mentorship opportunities.
- APTA-accredited Orthopedic Residency Program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
