Lead Partner Delivery Assurance Manager

UKG•,

6d•$68,200 - $98,000•Remote

About The Position

UKG is looking for a Partner Manager. This key role within the UKG partner eco-system is responsible for building trusted partnerships and crucially overseeing project governance and delivery. This role requires a proactive approach to continuous improvement, project management, and forecasting to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry.

Requirements

Build and foster trusted relationships with partners and those that interact with partners outside of the global partner organization.
Ability to facilitate internal and external status meetings to discuss metrics, performance and opportunities.
Attention to detail is crucial, as is the ability to gather and summarize detailed information from all involved parties to make accurate business decisions.
Ensure ongoing and accurate data within the partner portfolio including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live, with a willingness to contribute to the development of tools and data that does not exist today.
Manage to and execute on partner programs under varying delivery methodologies.
Through having industry knowledge be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.
Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems to avoid further escalation.
Identify opportunities to improve and find efficiencies to support evolving UKG Business Needs.
Reiterate UKG messaging around changes to the partner network and advocate for the partner as needed to ensure we are creating a positive partner experience.
5-8+ years in a Professional Services or Consulting experience
Project Management experience
Proficient in Spanish and/or Portuguese speaking required
Bachelor’s degree in a related field or other relevant combination of training and experience required
Ability to travel up to 25%

Nice To Haves

Strong interpersonal and professional communication skills,
Proven business acumen within the SaaS industry including revenue recognition and forecasting
Ability to understand and articulate technical concepts and derive solutions

Responsibilities

Represent UKG on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.
Ensure accountability and results through validating key questions to ensure the project remains on track.
Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.
Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.
Collaborate with Partner Operations to manage hours budget in the UKG PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget.
Drive engagement of OSAT survey responses to achieve high reference ability on partner projects.
Collaborate with the partner to ensure accurate go-live forecasting to avoid customer billing pushes and poor customer satisfaction. The objective is to maintain go-live pushes below 10%.
Support the partners enablement strategy to ensure learning plans in place to meet market demands.
Ensure partner resources obtain and maintain the necessary certification to allow system access.
Support health reviews and Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required.