Lead Outreach Specialist (DE)
Marigold Health•Delaware (remote, anywhere in state), DE
•$62,000 - $68,000•Hybrid
About The Position
The Lead Community Outreach Specialist is a senior member of the Outreach team responsible for executing outreach activities while providing day-to-day guidance and support to Outreach Specialists. This role supports team effectiveness by offering coaching, assisting with onboarding and training, coordinating outreach activities, and identifying opportunities for process improvement. The Lead Outreach Specialist ensures alignment with organizational standards while maintaining individual outreach responsibilities. In addition to outreach functions, this role may provide in-person peer recovery support services (1:1 and/or group facilitation) when assigned, operating under the same requirements, supervision, and standards as Peer Support Specialists.
Requirements
- 2–3 years of experience in community outreach, healthcare engagement, or related roles
- Demonstrated ability to mentor or guide peers
- Strong communication and interpersonal skills
- Ability to work independently and manage a flexible schedule
- Willingness to travel extensively (up to ~75%)
- Meets or is actively working toward meeting state-specific requirements for Peer Support Specialist certification, including: Completion of required training and/or Accumulation of supervised hours toward certification
- Demonstrates lived experience with, or a strong understanding of, substance use and/or mental health recovery, consistent with applicable state requirements
Nice To Haves
- Active certification as a Peer Support Specialist or Recovery Coach
- Experience facilitating groups or providing peer support services
- Experience in behavioral health or substance use recovery environments
- Experience coordinating outreach programs or team activities
- Familiarity with digital health platforms
Responsibilities
- Perform all core outreach responsibilities, including: Conducting site visits and community outreach, Engaging potential members in various settings, Promoting Marigold Health’s peer support services
- Build and maintain relationships with provider partners and community organizations
- Represent Marigold Health professionally in all external interactions
- Assist individuals in accessing and enrolling in the Marigold platform
- Support onboarding and initial engagement
- Coordinate handoff to peer support services following enrollment
- Serve as the first point of contact for non-supervisor outreach questions and support
- Provide real-time guidance and coaching in the field or virtually
- Share best practices related to outreach strategy, communication, and documentation
- Support team alignment with organizational processes and expectations
- Assist in onboarding and training new Outreach Specialists
- Reinforce standard workflows, tools, and outreach approaches
- Support ongoing skill development across the outreach team
- Develop and maintain strong, trust-based relationships with key stakeholders, including clinical leaders, care managers, peer support teams, and community partners
- Conduct regular provider outreach, site visits, and partner meetings to strengthen engagement and identify opportunities for growth
- Collaborate with provider organizations to improve referral pathways, enrollment processes, and member activation outcomes
- Track and communicate partner feedback, market intelligence, and emerging needs to internal stakeholders
- Maintain accurate documentation of provider interactions, engagement activities, and partnership outcomes
- Provide recovery-oriented peer support in individual and/or group settings
- Facilitate in-person peer support groups using lived experience and recovery principles
- Maintain appropriate boundaries consistent with peer support scope
- Operate under supervision and requirements applicable to Peer Support Specialists
- Complete required documentation for peer services in accordance with organizational and regulatory standards
- Follow supervision, training, and escalation protocols required for peer staff
- Ensure services align with billing, contractual, and compliance requirements
- Identify operational challenges and opportunities for improvement
- Escalate process inefficiencies, risks, or issues to the Outreach Manager
- Support implementation of improvements and best practices across the team
- Maintain accurate records of outreach activities, enrollments, and member interactions
- Ensure documentation is timely, accurate, and compliant with organizational standards
- Support reporting requirements related to outreach performance
- Recognize potential safety or behavioral health concerns during outreach or service delivery
- Follow established protocols to escalate concerns to appropriate teams
- Maintain appropriate boundaries in all member interactions
Benefits
- Flexible scheduling, including evenings and weekends
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
