Lead Outreach Coordinator (Seattle, Multiple Locations)

Mary's Place • Seattle, WA

1d • $35 • Onsite

About The Position

The Lead Outreach Coordinator provides field-based care coordination and resource navigation support for families experiencing homelessness who face significant barriers to stability. Qualifying families are those who will be able to attain housing within 180 days and maintain it independently once initial barriers are addressed. Using an adaptive and person-centered approach, the Lead Outreach Coordinator will provide mobile support to families locating permanent, stable housing. Valuing diversity and championing equity are core values at Mary’s Place. This position requires critical thinking and analysis through a race equity lens, as well as demonstration of compassion, understanding and empathy while working with diverse staff, clients and community partners in a multi-racial and multi-cultural environment. This is a full-time, non-exempt position with a weekday, daytime schedule. Occasional evening, weekend, and holiday hours may be required. This is a partly mobile position with work based at a Mary’s Place location. Compensation for this position is $35.00/Hr. DOE. This position reports to the Outreach Manager and does not supervise other staff.

Requirements

• Education: Master of Social Work (MSW) strongly preferred. Bachelor’s degree in social services or related field; or equivalent experience working in shelter, social services, or case management also considered
• Experience: Minimum 2–3 years of experience in homeless services, mobile outreach, working in a hospital/clinic environment or intensive case management.
• Specialized Training: Must be SOAR trained (or willing to complete certification within 90 days of hire). Familiarity with EMPath or similar mobility-informed coaching models is a major plus
• Skills: Deep understanding of Trauma-Informed Care, Harm Reduction, and the "Housing First" philosophy
• Requirements: Must have a valid driver’s license, a reliable vehicle, and the ability to work flexibly in various community settings
• Basic knowledge of Housing First Principles
• Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach; basic understanding of Harm Reduction and Trauma Informed Care is strongly desired
• Familiarity with services and resources in the community that assist single women experiencing homelessness
• Proven ability to form positive relationships with guests, vendors, volunteers, and donors
• Exceptional time management and organizational skills
• Proficiency with Microsoft Word and Outlook; able to learn new software/database systems quickly
• Ability to work both independently as well as in a collaborative, team-oriented organization
• Demonstrated creative problem solving, setting healthy professional boundaries, conflict mediation, and crisis management skills
• Demonstrated ability to understand funder requirements and the importance of accurate and timely data collection/entry
• Highly motivated, resourceful, flexible, with a positive attitude and sense of humor, even under pressure
• Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations, and of all ages and genders.
• Attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings
• Ability to travel throughout King County, with a willingness to work with clients in encampments, Tiny House Villages, hospitals/clinics, and other public spaces
• Valid WA State driver’s license, and access to a personal vehicle to be able to travel around the county (mileage reimbursed)
• Ability and willingness to work occasional evenings and weekends in response to clients’ needs
• Able to proficiently speak, read, write, and understand English
• Willing to take a TB test within 30 days of hire

Nice To Haves

• Familiarity with EMPath or similar mobility-informed coaching models is a major plus
• Proficiency in another language is preferred, especially Amharic, Tigrinya, Lingala, Oromo, French, Spanish, Portuguese, or Marshallese

Responsibilities

• Manage a specialized caseload of families with intersecting challenges (medical, legal, and financial). Conduct regular field visits to ensure continuous engagement.
• Complete housing assessments with clients to gather necessary information for data and housing purposes
• Utilize SOAR (SSI/SSDI Outreach, Access, and Recovery) training to expedite disability income applications for eligible family members, increasing their long-term economic stability.
• Implement the Economic Mobility Pathways (EMPath) model to help families set and achieve goals related to financial literacy, career advancement, and self-sufficiency.
• Act as the primary liaison between medical providers, schools, legal aid, and social service agencies to ensure a seamless "wrap-around" support network.
• Identify systemic and individual barriers to housing (e.g., credit history, medical debt, prior evictions) and develop creative, persistent strategies to overcome them.
• Record data using AGENCY (Mary’s Place internal database) and the Homelessness Management Information System (HMIS). This may include tracking client financial assistance in both databases
• Make case notes in a timely manner along with keeping all case notes and client information confidential
• Act as an advocate and liaison between clients, support services, landlords, and involved community agencies; including maintaining ongoing communication with other providers as needed
• Communicate effectively and professionally with landlords
• Process financial requests accurately and with necessary documentation in a timely manner
• Ability to work with clients who may have substance use disorders, untreated mental health, and significant trauma with a compassionate and trauma informed approach
• Ability to network with other service providers in a professional manner
• Coordinate Resource Room services at the Allen Family Center and work on site at the Allen Family Center regularly when not meeting clients in the community.
• Perform duties as assigned

Benefits

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
• Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
• 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
• Unlimited use ORCA pass for a small deduction per pay period
• 10 days paid time off (PTO) each calendar year (accrued by pay period)
• 10 days of sick time each calendar year (accrued by pay period)
• 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees