Lead OSP Supervisor

Hyper Networks LLC•Pineville, NC

1d•Onsite

About The Position

The Lead Supervisor OSP will perform critical tasks that ensure quality installation and upgrades of the fiber network. OSP CMs report to this position. The Lead Supervisor reports to the Director of Operations or OSP Manager.

Requirements

Basic knowledge of fiber optic theory
Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet
Ability to work in confined spaces (e. g. , crawl spaces, utility holes)
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds
Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer
Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
Demonstrated sound judgment and decision making
Critical thinking and complex problem solving
Reporting and prioritizing workloads
Handling multiple projects and deadlines in a fast-paced environment
Maintaining organized and accurate records
Working independently with minimal supervision
Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
Knowledge of basic mathematics
Bend/squat/kneel/stand frequently
Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
Demonstrating a high level of maturity and leadership
Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
Ability to pass pre-employment screenings (motor vehicle, drug, and background)
Strong communication skills and interpersonal skills are needed for this position, in addition to exceptional managerial skills.
Associates Degree or equivalent work experience
Valid Driver's license with satisfactory driving record
2-3 years of operations management experience installing and maintaining fiber optic products and services
2 years managerial experience of small, remote, field based teams

Responsibilities

Recruits, interviews, hires, and trains new staff
Oversees the daily workflow of the department
Oversees Time and Attendance duties, e.g., approving timecards
Provides constructive and timely performance evaluations
Provides Management direction and counseling
Handles discipline and termination of employees in accordance with company policy
Prepare or oversee the design of the Outside Plant Fiber Network from beginning with Design through to a fully constructible job package to final As-Built completion in associated inventory systems
Solicit, negotiate, and award installation jobs
Direct and/or assist in identifying, cultivating and attracting new subcontractors and vendors; develop, maintain and enhance relationships; demonstrate knowledge of subs in various trades and regions
Manage the project materials procurement cycle
Monitor installation subcontractor performance in accordance with: SoW, Schedule, Budget, and Quality
Prepare and submit status reports to customer and management
Prepare and update network documentation/red lines based on changes in network topology
Handle distribution of work assignments, develop project schedule and completion dates in accordance with project deadlines, review and redline work prints
Support field and network engineers during testing phase as required
Handle distribution of work assignments, develop project completion dates, review and redline work prints
Client support and development including completion of job status tracking reports, client meetings and business development
Ensure that OSP Supervisors are completing project tasks in the tracking system within appropriate timeframes
Ensure Client standards are understood by OSP Supervisors and Subcontractors
Assist with coordination and execution of surveys, design reviews, and close-out packages
Review project tracking reports to determine if projects are within budget and hitting targets
Preparation of reports in response to queries from the finance department
Prepare and update network documentation based on changes in network topology
Communicate across teams and with subcontractors to increase efficiency and track quality control
Supervise, train and develop OSP Supervisors
Drive enforcement of safety protocols by OSP Supervisors
Ensure that Quality Assurance/Quality Control (QA/QC) protocols are in place and understood by OSP Supervisors