Lead Orthopedic Technician

BMC Software•Boston, MA

38d•$62,500 - $91,000•Onsite

About The Position

Under the direction of the Operations Manager and Assistant Nurse Manager, this role is responsible for supporting the daily operations of the Orthopedic clinic. The Lead Orthopedic Technician provides administrative and technical support to the orthopedic technician and Medical Assistant groups. Key responsibilities include supporting day-to-day operations such as scheduling, inventory and ordering of supplies, maintenance of equipment, monitoring the daily schedule, screening, and patient experience.

Requirements

Minimum of two years of related work experience in this role.
Orthopedic Technology Certification preferred.
Work requires excellent communication and interpersonal skills sufficient to interact effectively with patients and to allay any apprehensions, to instruct others and to provide technical supervision to Staff Technicians.
Strong interpersonal, customer service, time management, computer and organizational skills required.
Self-directed and demonstrates initiative to handle complex problems.
Ability to respond to change with a positive attitude.
Ability to clearly express ideas and concepts orally and in writing.
Must be able to consistently act as a team member and promote the success of the department.
Must exhibit a mature and professional demeanor at all times.
Proficiency with Microsoft Office including Word, Excel, and other clinical computer applications.
Bachelor’s degree in Science or related field OR Associate’s Degree with the completion of: an Orthopedic Technology Certification, military medic technical training/EMS CERTIFICATES.
Must be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

Nice To Haves

One full year coursework in allied health.
One to two years supervisory experience preferred.

Responsibilities

Directly responsible for Orthopedic Technician and Medical assistant staff.
Makes recommendations to management regarding additional staffing needs or role changes.
Maintains departmental productivity measurements and reports status on a monthly basis to immediate supervisor.
Assigns and monitors staff workload to ensure maximum productivity; supports an atmosphere and conditions that supports optimal efficiency.
Responsible for all subordinates training needs.
Develops annual training and development plans and makes appropriate arrangements for training in conjunction with each employee.
Provides feedback during the employee performance review and assists with developing performance improvement plans where appropriate.
Organizes and, in conjunction with Nurse Manager, reviews and approves schedule changes and requests for time off, ensuring that the staffing needs of the departments are met.
Enters payroll and maintains a system to document employee absenteeism.
Maintains regular and ongoing communication with physician leaders regarding departmental practices, policies, and procedures.
Assists physician leaders and administrators in the development of departmental goals and objectives to ensure that the highest quality care is provided.
Participates in discussions and efforts to resolve problems and improve the quality of service provided by the department.
Supports the development of department policies and procedures necessary to achieve agreed-upon goals and objectives, and to ensure compliance with the requirements of all applicable federal, state, and local regulatory and/or accrediting agencies.
Maintains a scheduled annual review of the Department Policy and Procedure Manual as it relates to the Orthopedic Technician role.
Monitors and reports on employee overtime, lateness patterns, and absenteeism.
Performs training and on-boarding duties to ensure that staff are familiar with procedure techniques, equipment, and department policy.
Maintains an adequate inventory of supplies and equipment as appropriate to meet the operational demands of the department.
Assists the Operations Manager with the purchase of equipment as needed.
Ensures that all technical billing is completed on a daily basis for all patients seen.
Reviews Missing Elements Report and resolves billing problems within five days.
Attempts to problem-solve any impediments to timely charge entry and resolution, and notifies the Clinical Operations Manager when unable to do so.
Conforms to hospital standards of performance and conduct so that the best possible customer service and patient care may be provided.
Upholds and AIDET values and employs service recovery mechanisms with visitors, physicians, and fellow employees in a courteous, professional, and friendly manner.
Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of adult and young patients regularly served.
Utilizes hospital's values as the basis for decision making and to facilitate the division's hospital mission.
Follows established hospital infection control and safety procedures.
Creates the rotating weekly Technician and Medical Assistant schedules.
Designates special projects as needed.
Monitors patient wait time, communicates and troubleshoots delays as needed.
Serves as a liaison between the technician team members and our providers.
Communicates and mitigates with the provider team any clinical and administrative issues that arise during their clinical session.
Communicates any provider concerns related to scheduling and clinical procedures to the Assistant Nurse Manager.
Attends all departmental weekly Team Lead meetings.
Supports the Tech and MA teams with any compliance-related courses.
Prepares all Tech/MA team meeting agendas and meetings.
Supports the Assistant RN Manager with driving forward any actionable items from the meeting.
Directly responsible for tracking/ordering Traction and Stryker Needles supplies.
Assists with communication and management of Walk-in patients.
Oversees any Inmate/Stretcher or direct admission patient process.
Oversees the EKG Tech pool.
Assists staff with administrative tasks such as verifying and updating demographic and provider information on patients.
Assists with technical scheduling issues such as appointment cancellations due to erroneous scheduling.
Maintains clinic files and patient records; screens patient charts prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
Performs other duties as needed.
Assists attending and resident physicians with all appropriate orthopedic-related procedures, using appropriate techniques, and in accordance with hospital policies/procedures/practices.
Applies and removes splints and casts, and provides cast care such as valuing, spreading, remodeling, trimming, and peeling with a physician’s order.
Measures patients for, supplies them with, and teaches them about assistive devices such as crutches, canes, slings, and collars.
Instructs patients in basic skin care of casts and other devices, simple appropriate exercise routines and ambulation. Documents this on the clinical record, as applicable.
Arranges, assembles, adjusts, and removes traction equipment for inpatients with a physician’s order and checks traction assemblies daily for stability and proper body alignment.
Participates in the development of and adheres to appropriate policies, procedures, and practice guidelines.
Removes sutures, changes dressings for patients, and assists orthopedic surgeons in the operating room by applying casts or maintaining holding corrected bone alignment.
Orders and maintains an adequate inventory of orthopedic supplies in clinic areas and as applicable for other assigned inpatient areas.
Places daily/weekly orders with M.D.C. that establishes and maintains par levels for equipment and supplies, as applicable.
Completes purchase orders as applicable for equipment and supplies ordered from outside vendors as needed to maintain adequate levels of stock.
Cleans and organizes storage areas, stocks traction supply room and clinic.
Makes routine unit/area rounds to retrieve and locate orthopedic equipment.
Delivers needed orthopedic equipment and supplies to patient care units upon request, in a timely fashion.
Allocates, and ensures the proper maintenance and storage of orthopedic equipment and supplies and evaluates their quality.
Removes malfunctioning equipment including traction from service, labels, and reports it to supervisor for repair and ensures that the repair is completed satisfactorily.
Maintains accurate and complete clinical records.
Completes charge form for applied cast or orthotic given to patient as indicated.
Batches and posts charges for services rendered and equipment and supplies used.
Places patients in exam rooms and assumes the duties and responsibilities of a Medical Assistant as needed.
Performs other duties as needed.
Performs the duties of a Medical Assistant as needed.
Must adhere to all of BMC’s RESPECT behavioral standards.