Lead Optical Retail Associate FT Lansing, MI #117

Eyemart Express•Lansing, MI

16h•Onsite

About The Position

Eyemart Express, a leading optical retailer with over 245 locations nationwide, is seeking a Lead Optical Retail Sales Associate (Key Holder) for a full-time position. Founded 30 years ago with a commitment to delivering quality eyewear promptly and affordably, Eyemart Express distinguishes itself with local labs, in-store eye exams, and same-day delivery. This role is crucial in assisting patients with their eyewear needs, ensuring exceptional customer service, and maintaining high standards of operational efficiency. The position offers competitive earning potential through base pay and incentives.

Requirements

High School Diploma or GED
Experience working in retail, customer service, or sales
Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly

Nice To Haves

Experience in the optical industry
Experience in a lead or management position

Responsibilities

Assist patients in selecting eyeglass frames, lenses, and coatings.
Ensure lab technicians have accurate measurements and prescription information for lens grinding, coating, and fitting.
Dispense completed glasses to patients and educate them on proper care.
Assist the management team with opening and closing the store.
Provide exceptional customer service and maintain knowledge of current sales, promotions, and policies.
Compute and process payment transactions/refunds using the Point of Sale system.
Perform administrative tasks, including processing insurance claims and maintaining patient files.
Maintain up-to-date product knowledge and assist with stocking and straightening merchandise.