Lead, Operations Systems

KeHE Distributors, LLC•Naperville, IL

10d•Hybrid

About The Position

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Requirements

Working knowledge of warehouse operations and Warehouse Management Systems (WMS).
Strong analytical, problem-solving, and troubleshooting skills, including root cause analysis and data interpretation.
Experience gathering business requirements and developing functional specifications, process maps, and SOPs.
Familiarity with system testing methodologies (SIT, UAT, Operational Readiness Testing) and implementation lifecycle support.
Ability to manage multiple priorities and support system implementation projects, including milestone and deliverable tracking.
Effective communication, training/facilitation, and collaboration skills across cross-functional and technical/business teams.
Strong attention to detail and commitment to continuous improvement and process standardization.
Bachelor's degree in Supply Chain, Logistics, Information Systems, Business, or a related field preferred; equivalent combination of education and experience may be considered.
Minimum of 5+ years of experience supporting Warehouse Management Systems in a distribution, logistics, or supply chain environment, with demonstrated functional expertise across core WMS capabilities (e.g., Receiving, Putaway, Replenishment, Inventory Control, Picking, Packing, Shipping, Labor Management).
Experience participating in at least one full-cycle WMS implementation, upgrade, or major enhancement project, including system testing phases (SIT, UAT, Operational Readiness Testing) and go-live/stabilization support.
Experience supporting root cause analysis and issue resolution in a warehouse or distribution environment.
Experience developing training materials and supporting end-user training or knowledge transfer.
Experience working with cross-functional teams, including operations, IT, and third-party vendors, on system-related projects.

Nice To Haves

Experience with Manhattan Associates, Blue Yonder, Oracle WMS, or similar warehouse management platforms preferred.

Responsibilities

Serve as functional subject matter expert for assigned Warehouse Management capabilities, including Receiving, Putaway, Replenishment, Inventory Control, Picking, Packing, Shipping, and Labor Management.
Partner with DC leadership and operations teams to understand business challenges and identify system-based solutions and process optimization opportunities.
Lead functional workstreams through system implementations, upgrades, enhancements, and continuous improvement initiatives, and monitor milestones to ensure deliverables are completed on schedule.
Configure and support system functionality, and participate in design, configuration, and testing activities (SIT, UAT, Operational Readiness Testing).
Provide go-live, post-implementation, and stabilization support following system deployments.
Coordinate root cause analysis and issue/defect resolution with IT, vendors, and business stakeholders to improve efficiency, inventory accuracy, productivity, and service levels.
Liaise between business users and technical teams to ensure clear communication and successful execution.
Develop and maintain functional specifications, business requirements, system configuration documentation, process maps, SOPs, and training materials, and support knowledge transfer and end-user training.
Promote standardized processes and best practices across the distribution network.
Other duties and projects as assigned.