Lead, Operations Specialist Non-Driving

AdaptHealth•Aiea, HI

20d

About The Position

The Lead Operations Specialist role is one that supports oversight of patient care and operational excellence in our business. This role is unique in its ability to lead the impact patient outcomes while driving process improvements and team performance.

Requirements

High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
One (1) year of relatable work experience required
Four (4) years of exact or comparable work experience working within a healthcare or medical services organization
Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
Ability to multi-task in a fast paced environment
Proficient computer skills – Microsoft Office and healthcare systems are a plus
Comfort learning new technologies and navigating multiple systems
Ability to work independently while following established procedures and directives
Company conducted Background Check is required for all roles
Company conducted Motor Vehicle Record Check is required for driving roles

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable.
In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License.

Responsibilities

Supervise and support team members in daily operations, including complex case resolution and escalations
Lead team meetings and facilitate onboarding and ongoing training to support staff development
Monitor performance metrics and productivity, providing coaching, feedback, and continuous improvement guidance
Serve as the primary escalation point for complex customer issues and regulatory compliance questions
Drive process improvements and workflow optimization to enhance efficiency and service quality
Partner with leadership on staffing, scheduling, and resource planning
Maintain expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decision-making
Analyze and report on team performance, operational trends, and key metrics
Ensure compliance with HIPAA and company policies, including completion of required training and adherence to the AdaptHealth Compliance Program
Perform other related duties as assigned

Benefits

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan