Lead Operations Cashier - PFS

HHC•Indianapolis, IN

4d•Onsite

About The Position

The Lead PFS Operations Cashier oversees the daily operations of the Cashiers Office. This position directly interacts with patients, family members, guests, vendors, internal and external customers to achieve a high level of satisfaction in addressing needs and concerns related to payment of bills while supporting internal customers with currency and/or operational specific needs.

Requirements

High School Diploma or GED, with post-secondary education courses or certification in Business, Computer Sciences, or Office Management
Minimum of one year of experience in business office, office management or health information management required
Minimum of 1 year experience in the area of leadership decision making (i.e. team lead or supervisor)
Must be proficient in 10 key and capable of typing a minimum of 40 wpm
Knowledge of Microsoft Office products (Word and Excel required)
Ability to learn and use with proficiency any additional operating systems as needed for completion of job duties

Nice To Haves

Associate’s Degree preferred
Bilingual preferred
Minimum of 2 years’ experience in a banking preferred

Responsibilities

Lead the daily front-line operations of the Cashier’s Office
Develop and train new cashiers to include ongoing coaching, ensuring competent working knowledge of proper cash handling procedures and general operating policies
Evaluate job performance, give feedback, and maintain adequate window coverage
Act as vault teller by counting, recording, and balancing vault currency and coin, appropriately processing damaged currency and fraudulent bills per Federal Reserve guidelines
Balance vault and change drawers daily, participate in routine unscheduled audits of Cashier’s Office
Support and assist cashiers in daily operations, ensure all transactions are balanced and reconciled
Directly interact with patients, family members, guests and customers in a professional manner and achieve a high level of satisfaction with these individuals relative to addressing their needs, concerns, questions, and resolution of account balances.
Receive and properly receipt payment from patients/guarantors, miscellaneous revenue, grant funds, petty cash reimbursements/replenishments and general fund payment items
Ensure timely processing of petty cash vouchers, submitting required documentation and reporting, and ensuring funds disbursement to appropriate departments and teams
Maintain industry knowledge of currency standards and US Treasure policy changes
Receive, process, and prepare outbound secure deposits to multiple corporate banking partners
Order Currency and Coin shipments for patient care locations, internal operational customers, and Cashiers Office; ensure accurate and timely deposits of offsetting funds relative to incoming shipments
Notify supervisor immediately upon discovery and confirmation of vault or drawer variance
Perform a variety of clerical, financial, and patient accounting services necessary to maintain efficient flow of operations in the clinic/hospital/office setting
Prepare and maintain tracking log for outgoing items, ensure secure deposit bags are signed out by the armored courier prior to removal from the Cashier’s office
Prepare Excel Spreadsheet reports as required, documenting deposits and reconciling bank statements
Collect report data, audit, and assist in balancing Outpatient Retail Pharmacy and Clinical deposit locations as needed to support clinical leadership in locating and reconciling variances
Process, scan, and transmit insurance payments received on campus to the bank lockbox, when needed
Maintain proper security of cash, negotiable items, and PHI
Assist customers with general navigation to various locations within the hospital
Contribute to the overall success of the Cashiers Office by performing all other essential duties and responsibilities as assigned