Lead On-Site Coordinator

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Austin, MN

5d•Onsite

About The Position

The Lead Onsite Coordinator position is employed by Vestis but will work primarily at the customer location. The purpose of this role is to build partnerships with customers and dedicate operations and services to meet and exceed customer requirements and expectations. The Lead Onsite Coordinator is responsible for ensuring all dress stations are supplied to avoid out of stock garments and the site customers receive their laundry and inventory on time and as needed. This role is essential in ensuring laundry is distributed adequately and delivered to all designated areas of the site and to further ensure lost and ruin garments percentage in the manufacturing areas are reduced. The Onsite Coordinator is responsible for consistent customer service.

Requirements

Two or more years of experience in account management with emphasis on customer interaction and strong ability to problem-solve to final resolution
Two or more years related experience of quality assurance/quality control experience and must possess ISO 9001 experience
Customer service experience with a wide variety of consistent customer contact
Strong proficiency in Microsoft software including Microsoft Word, Microsoft Excel, Microsoft Outlook, Minitab statistical software, Visio. Familiarity with GTS and barcode data systems
Minimum of three years of service industry experience
High school diploma or equivalent
Must have a valid driver’s license with excellent driving record

Nice To Haves

Demonstrated successful experiences of upselling services and products
Excellent verbal and written communication skills, a strong work ethic, attention to detail, interpersonal relationship-building skills, organizational skills and problem-solving skills to effectively communicate and interact with all levels of the organization
Strong analytical, problem solving, organizational skills, and influencing and negotiation skills
Must be capable of presenting ideas and programs as well as problem resolutions to all levels of staff and management with confidence
Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement, preferred
Process Improvement certification a plus. Excellent knowledge of quality assurance tools, concepts and methodologies
Excellent planning and organization skills with ability to multi-task and have a sense of urgency for the immediate needs of the customer in a fast-paced environment
Bilingual language skills are preferred (Spanish/English).
college degree preferred

Responsibilities

Establish and maintain relationships with customers providing consistent, effective communication in a variety of settings and styles with customer service and retention in mind
Responsible for the accuracy and integrity of all account and delivery information
Receive and sign documents for laundry site deliveries by Service Provider divisions
Daily management of garments including stocking and managing garment racking and age system with respect to FIFO practice, managing and making recommendations for adjusting inventory levels as necessary, rotating aged garments and monitoring expiration dates of garments
Coordinate physical inventory once or twice per calendar year
Managing delivery system by breaking down totes on delivery dates, marking totes with appropriate dates
Responsible for ensuring hampers are in designated locations by area and any soiled garment is in correct hamper while avoiding mixing garments
Responsible for ensuring the Service provider driver picks up all soiled laundry hampers at all locations at the site
Provide weekly status updates to company contact, including any issues relating to garments, stocking, orders, garment rotation, ruin/lost garments.
Monitor customer feedback and handle customer issues in a prompt and courteous manner with all issues should be handled within a timely manner (preferably within 24 hours)
Attend company weekly/monthly meetings with site management to discuss trends, reports, and forecasting future needs for each building
Participate in conducting on-site employee training on how to use re-usable garments and all internal customers that visit the manufacturing areas.