Lead Office Services Associate

K2 Services•Washington, DC

8d•$24 - $27

About The Position

The Lead Office Services Associate – Print is responsible for overseeing print production, reprographics services, and document handling operations to ensure efficient, high-quality output and timely service delivery. This role leads a small team of up to five associates, manages print workflows, and ensures adherence to service standards and client expectations. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.

Requirements

Strong knowledge of print production and reprographics operations
Technical proficiency with printing equipment, finishing tools, and related workflows
High attention to detail with strong quality assurance and proofreading skills
Strong customer service and client communication skills
Ability to prioritize multiple print requests in a fast-paced environment
Leadership skills with ability to train, guide, and support team members
Proficiency in Microsoft Office applications
Basic understanding of inventory management and vendor coordination
Strong organizational and time management abilities
Problem-solving skills with ability to troubleshoot equipment and workflow issues
Ability to maintain confidentiality of sensitive documents
Adaptability in managing shifting priorities and deadlines
High school diploma or equivalent required
2–3 years of experience in print production, reprographics, office services, or document management
Prior experience in a lead or supervisory capacity preferred
Digital printing and reprographics equipment operation
Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

college degree preferred (or equivalent experience)
Print management or job tracking systems (preferred)
Basic inventory tracking systems (preferred)

Responsibilities

Lead, train, and supervise the print services team to ensure efficient daily operations and high-quality output
Manage print production workflows, prioritizing and distributing jobs based on deadlines and urgency
Operate and maintain digital printers, copiers, and wide-format printing equipment to fulfill client requests
Oversee reprographics services including scanning, copying, binding, finishing, and document assembly
Ensure print quality through color calibration, proofing, and adherence to brand and formatting standards
Perform quality control checks and resolve print-related issues such as errors, jams, or file discrepancies
Maintain inventory of print supplies including paper, toner, ink, and other consumables
Coordinate with vendors to ensure timely supply deliveries and cost-effective procurement
Track, document, and report print job volumes, costs, and equipment performance metrics
Provide responsive customer service by managing print requests, timelines, and client communications
Collaborate with office services and other departments to ensure seamless workflow and service delivery
Support continuous improvement initiatives to enhance efficiency, quality, and turnaround times