Sr Lead Office Manager WC OH

ANCHOR POINT MANAGEMENT GROUP•Mayfield Heights, OH

46d•$20 - $24•Onsite

About The Position

The Senior / Lead Wellness Coordinator (WC) serves as the primary operational leader within the clinic, supporting both the doctors and Wellness Coordinators. This role bridges front-desk execution and clinic leadership by ensuring daily operations run smoothly, standards are upheld, and performance expectations are met across all clinics. As a Senior/Lead WC, you are a trusted leader, culture carrier, and point of escalation for patients and staff. You play a key role in supporting clinic performance, coaching Wellness Coordinators, and executing company policies while maintaining a high-volume, patient-centered environment. This position is a graduated role designed for experienced administrators ready to take on increased responsibility without full managerial authority. The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail.

Requirements

Proven experience as a Wellness Coordinator or similar front-office healthcare role
Demonstrated leadership, reliability, and accountability
Strong sales aptitude with the ability to coach others
Excellent communication and problem-solving skills
Ability to multitask in a high-volume environment
Professional appearance and positive demeanor
Comfortable working weekends and evenings as required
Ability to stand/sit for extended periods and lift up to 50 lbs
High School Diploma or equivalent
Proficiency with Microsoft Office and clinic POS systems

Responsibilities

Act as the on-site lead during assigned shifts, ensuring smooth clinic operations
Serve as the first point of escalation for patient concerns, staff questions, and workflow issues
Support and reinforce clinic policies, procedures, and standards set by Corporate, PPTC, and management
Assist the other Wellness Coordinators in executing operational initiatives and clinic goals
Mentor, guide, and support Wellness Coordinators in daily responsibilities
Assist with onboarding and training of new Wellness Coordinators
Model professionalism, efficiency, and customer service excellence
Provide real-time coaching on sales conversations, patient experience, and clinic flow
Support daily and monthly clinic performance goals (memberships, packages, retention, and service quality)
Monitor front desk execution and help correct gaps in performance
Ensure accuracy of member accounts, POS transactions, and documentation
Communicate trends, challenges, and opportunities to the Office Manager
Deliver an exceptional, welcoming patient experience
Educate patients on wellness services, memberships, and packages
Confidently present and close membership and package sales
Maintain strong patient relationships and retention
Manage clinic phone calls and walk-ins
Complete transactions using POS software
Maintain clinic cleanliness, organization, and brand standards
Ensure proper execution of doctor protocols and clinic flow