Lead Office Clerk

CXI Trucking•Melrose Park, IL

3d•Onsite

About The Position

CXI Trucking is seeking an experienced Lead Office Clerk to execute daily office and customer service operations at our Melrose Park facility. This position serves as the point person to the Office Manager for front-office coordination, ensuring workflow efficiency, and maintaining strong communication between customers, dispatch, and operations. This is a hands-on, all-encompassing office role for someone who is versatile and ambitious.

Requirements

Proven experience in multifaceted customer service role
Strong ability to manage priorities and delegate in a fast-paced environment
Excellent communication, problem-solving, and decision-making skills
Experience handling high-volume calls and email traffic
High attention to detail with strong organizational skills
Ability to hold team members accountable while maintaining a positive work environment
Minimum 2 years of customer service or office experience

Nice To Haves

Transportation, logistics, or freight scheduling experience strongly preferred
Prior leadership or team lead experience preferred

Responsibilities

Lead, prioritize, and oversee daily workflow of customer service functions
Serve as the primary escalation point for customer issues and service concerns
Coordinate closely with Dispatch to ensure scheduling accuracy and on-time deliveries
Monitor call/email volume and ensure timely, professional responses
Provide guidance, training, and support to office staff to maintain performance standards
Identify process gaps and implement improvements to increase efficiency and accuracy
Ensure proper completion of documentation, reporting, and customer records
Maintain strong communication with customers, carriers, and internal departments
Assist leadership with reporting, metrics tracking, and operational follow-up