Lead Observability Engineer (Grafana Cloud)

DTCC • Coppell, TX

7h • Hybrid

About The Position

Being a member of IT FinSight Delivery team, you will be for an Observability
Engineer that will be performing the role for the Observability Engineering
team.  The team maintains the firm’s application and infrastructure monitoring
tools, reporting and analytics tools. This position is primarily for working on
monitoring tools like Grafana Cloud (SaaS), Dynatrace, OpenText Operations
Bridge Manager and Splunk Cloud.

Requirements

• Min of 6 years of relevant experience
• Bachelors’ degree in Computer Science or any technical field and/or equivalent experience
• Minimum of 6 years of experience in IT infrastructure, application monitoring, and performance management.
• 5+ years’ experience of Splunk engineering/support in a production environment.  This includes all phases of lifecycle management: planning, design, deployment, upkeep and retirement
• Should have a developed competency with monitoring solutions in a production environment
• Monitoring Tools: Proficiency in using monitoring tools such as Grafana Cloud, Dynatrace, OpenText Operations Bridge Manager, Splunk, and others.
• Scripting and Automation: Knowledge of scripting languages like Python, Bash, or PowerShell to automate monitoring tasks and processes.
• Cloud Platforms: Experience with cloud platforms such as AWS, Azure, or Google Cloud, including their monitoring and management services.
• Networking: Understanding of network protocols, configurations, and troubleshooting.
• System Administration: Strong background in system administration for both Windows and Linux environments.
• Database Management: Familiarity with database monitoring and performance tuning.
• Problem-Solving: Strong analytical and problem-solving skills to identify and resolve issues quickly.
• Communication: Excellent communication skills to collaborate with different teams and present findings to stakeholders.
• Attention to Detail: Keen attention to detail to ensure accurate monitoring and reporting.
• Adaptability: Ability to adapt to new technologies and methodologies in a fast-paced environment.
• Self-starter, continually striving to improve the teams service offerings and one’s own skillset

Responsibilities

• Design and Implementation: Developing and implementing monitoring solutions for applications and infrastructure to ensure high availability and performance.
• Monitoring and Analysis: Continuously monitoring system performance, identifying bottlenecks, and analyzing trends to proactively address potential issues.
• Incident Management: Responding to and managing incidents, performing root cause analysis, and implementing corrective actions to prevent recurrence.
• Collaboration: Working closely with development, operations, and other IT teams to ensure monitoring solutions are integrated and aligned with business needs.
• Tool Management: Selecting, configuring, and maintaining monitoring tools and platforms, ensuring they are up-to-date and effective.
• Reporting: Generating and presenting reports on system performance, incidents, and trends for stakeholders.
• Optimization: Continuously improving monitoring processes and tools to enhance efficiency and effectiveness.
• Compliance and Security: Ensuring monitoring solutions comply with security policies and regulatory requirements.
• Working on engineering and development focused projects from start to finish with minimal supervision 
• Providing technical and operational support for our customer base as well as other technical areas within the company that utilize our tools
• Risk management functions such as reconciliation of vulnerabilities, security baselines as well as other risk and audit related objectives 
• Administrative functions for our tools such as keeping the tool documentation current and handling service requests 
• 24x7 on-call L3 support on a rotational schedule with other team members
• Participate in user training to increase awareness of observability solutions
• Ensuring incident, problem and change tickets are addressed in a timely fashion, as well as escalating technical and managerial issues
• Following DTCC’s ITIL process for incident, change and problem resolution

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees