Lead Network Technology Support

AT&T•North Atlanta, GA

4d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. What you’ll do: TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT – The focus of the position: Mobility Life Cycle Receive work orders Support changes to the Mobility Network PE (Provider Edge) and CE (Customer Edge) routers and its associated devices in MTSOs and Data Centers Work involves daytime planning and scheduling Work involves executing changes to Cisco and Juniper devices in maintenance windows during the night and daytime using CLI Work involves upgrading OS/IOS of routers Work involves migrating traffic from one infrastructure to another/one router to another Work may include the use of automation tools (Python, Ansible, and GUI based applications) if available to assist with pre checks, post checks and execution Work involves coordination with other organizations/teams: Service Assurance, Engineering, Advanced Network Technology Support (ANTS), and IPTRC (NOC/NRC) Perform Moves, Adds, Changes and Disconnects to the Mobility network Perform Programming and Scripting to support automation efforts AUTOMATION Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions Perform data analysis on platform and/or organizational metrics using industry standard analytics and data presentation tools What you’ll need: As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, 4G LTE, 5G, Wireless, etc.). What you’ll bring:

Requirements

5-8 years’ experience with Cisco IOS and/or Juniper OS
5-8 years’ experience with IP Networking
5-8 years’ experience with CLI (Command Line Interface) configuration
Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internet Associate (JNCIA) or equivalent certifications
May be required to work a third shift - Monday through Friday morning maintenance windows.

Nice To Haves

Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
Python Programming
Ansible
YAML
Automation Scripting
DriveNets
Whitebox
Cisco Certified Network Professional (CCNP)
Cisco Certified Internetwork Expert (CCIE)
Juniper Networks Certified Internet Specialist (JNCIS)
Juniper Networks Certified Internet Professional (JNCIP)
Juniper Networks Certified Internet Expert (JNCIE)

Responsibilities

Receive work orders
Support changes to the Mobility Network PE (Provider Edge) and CE (Customer Edge) routers and its associated devices in MTSOs and Data Centers
Work involves daytime planning and scheduling
Work involves executing changes to Cisco and Juniper devices in maintenance windows during the night and daytime using CLI
Work involves upgrading OS/IOS of routers
Work involves migrating traffic from one infrastructure to another/one router to another
Work may include the use of automation tools (Python, Ansible, and GUI based applications) if available to assist with pre checks, post checks and execution
Work involves coordination with other organizations/teams: Service Assurance, Engineering, Advanced Network Technology Support (ANTS), and IPTRC (NOC/NRC)
Perform Moves, Adds, Changes and Disconnects to the Mobility network
Perform Programming and Scripting to support automation efforts
Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions
Perform data analysis on platform and/or organizational metrics using industry standard analytics and data presentation tools
responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies
Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments
Must understand the End- to-End service to support underlying technologies (VOIP, messaging, 4G LTE, 5G, Wireless, etc.)

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone