Lead Nail Technician

Highgate Hotels • Lahaina, HI

1d • Onsite

About The Position

We are seeking a skilled and passionate Nail Technician to join our team. The ideal candidate will have a strong background in nail care and a commitment to providing exceptional customer service. As a Nail Technician, you will be responsible for delivering high-quality nail services while ensuring a clean and welcoming environment for our clients. Your expertise in nail care and ability to communicate effectively will contribute to an outstanding customer experience.

Requirements

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• At least 1-year retail experience preferred.
• Bi-lingual preferred.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Hygiene is key in this environment due to the close proximity of working with the clients.
• At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
• Proficient in various nail care techniques and treatments.
• Strong customer service skills with the ability to build rapport with clients.
• Experience in retail sales, particularly in beauty or personal care products, is a plus.
• Knowledge of sanitation practices and health regulations related to nail services.
• Ability to upsell services and products effectively while maintaining a positive client relationship.
• Excellent communication skills, both verbal and non-verbal, to ensure clear understanding with clients.

Responsibilities

• Perform a variety of nail services including manicures, pedicures, gel applications and nail enhancements, foot soaks.
• Maintain cleanliness and sanitation of workstations, tools, and equipment in compliance with health regulations.
• Provide excellent customer service by understanding client needs and preferences.
• Upsell additional services or products to enhance the client experience and meet sales goals.
• Stay updated on the latest trends in nail care and techniques to provide clients with the best options available.
• Communicate effectively with clients regarding their desired outcomes and aftercare instructions.
• Assist with body waxing services as needed, ensuring a comprehensive beauty experience for clients.
• Minor Management responsibilities - Communicating with Director for inventory needs, assisting with required training of other Nail Techs, and serving as the license anchor for all nail services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED