Lead MSR

WESTconsin Credit Union Careers•Ellsworth, WI

13d•Onsite

About The Position

At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

Requirements

High school diploma or general education degree required
2 years of customer service and/or cash handling experience perferred

Responsibilities

Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals.
Recommends policy and procedure changes and additions to create a fast and efficient loan process.
Collaborates with Office Supervisor with guidance/feedback, observations, coaching, meetings, and team development
Assist employees with error resolution - resolve member/employee concerns/discrepancies
Monitor and manage office cash supplies, including weekly cash orders
Completes monthly reporting - ATM inspections, end of month drawer reporting, security checks, mutilated cash, etc.
Act as vault custodian- handling ATM, Recycler machine, and managing cash shipments from Federal Reserve
Create team schedules
Serves as needed in either the MSR or MSR II role as outlined in the MSR and MSR II job descriptions