Lead Merchandise Processor

Williams-Sonoma•Tracy, CA

11d•Onsite

About The Position

The Lead Merchandise Processor position is located in Tracy, CA. This role involves working closely with management in the daily operations for the department, promoting safety awareness, and leading continuous improvement initiatives. The position requires coordinating team assignments, providing training and productivity feedback, and controlling workflow to meet deadlines. The Lead Merchandise Processor will also handle escalations, manage incident reports, and utilize various systems for reporting and analysis. Additionally, supporting department housekeeping and assisting with other projects as assigned are part of the responsibilities.

Requirements

High School Diploma or Equivalent
At least 1 year of experience in distribution, manufacturing, or retail environment
In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook)
Ability to multitask and be extremely detailed while performing all tasks and reports
Strong written and verbal communication skills are a must
Experience working with WMOS, Qlikview, and Yard View

Nice To Haves

College or certificate in logistics, distribution, or manufacturing
At least 4 years of supervisory experience in distribution or manufacturing environment
At least 1 years of experience working knowledge of MS Access

Responsibilities

Work closely with management in the daily operations for the department
Works cooperatively and harmoniously with manager, co-workers, and others
Daily start-up meeting and communication of daily/weekly goals for department
Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost
Promote safety awareness and cultivate the safety culture through the company
Maintain a clean and safe work environment by communicating safety topics and conducting safety audits
Lead continuous improvement and provide exceptional customer service to the stores and customers
Coordinate team assignments by balancing resources as the volume requires
Provide training, productivity reporting, and feedback to any errors made by staff daily
Lead staffs to ensure effectiveness and productivity metrics are met
Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience
Share business information with teammates through floor presence, suggest improvements to current techniques
Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met
Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources
Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys
Perform a variety of functions using the following systems – MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS
Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement
Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed
Other projects as assigned