Lead Member Associate

Scenthound • Parker, CO

1d • Onsite

About The Position

We are seeking to hire a Lead Member Associate with potential to grow into an Assistant Manager position. This is a key position at Scenthound, focused on providing exceptional service to every customer who trusts their pup with us! This position requires: -Sales experience and confidence (membership sales is highly valued!) -Management experience (retail or restaurant) -Detail oriented and highly organized -Computer/ Technology proficiency -A passion for dogs and dog health & wellness! -Reliable transportation

Requirements

• Sales experience and confidence (membership sales is highly valued!)
• Management experience (retail or restaurant)
• Detail oriented and highly organized
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Goal-oriented team member who has a passion for sales and customer service
• Outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover
• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Nice To Haves

• potential to grow into an Assistant Manager position
• wants to advance their career through our training path to become a Scenthound Manager or Area Manager

Responsibilities

• Foster an environment that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for other Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
• Perform other tasks and duties as assigned by the Area Manager or General Manager

Benefits

• Complimentary Scenthound Membership
• 401(k)
• Employee discounts
• Training & development
• Direct career growth path to Management positions (General Manager, Area Manager)
• Competitive hourly base pay
• Merit-based pay increases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed