Lead, Member and Provider Services
About The Position
Oscar is hiring a Lead, Member and Provider Services to join its Member and Provider Services team. Oscar describes itself as a health insurance company built around a full-stack technology platform and a focus on serving its members. The role is an expert on production team workflows and is responsible for driving team goals and KPIs to meet business objectives while providing coaching and leadership. The Lead partners with stakeholders to identify and develop workflow improvements that enhance team efficiency. The position reports to the Operations Manager, Member and Provider Services. This is a remote position for candidates residing in Arizona. Work is completed from a home office, with occasional travel potentially required for team meetings and company events. The stated base pay range is $55,890.00–$73,355.63 per year. The role is also eligible for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.
Requirements
- At least 2 years of experience in a customer service environment.
- At least 1 year of direct people management experience.
- At least 1 year of experience using data and metrics to drive improvements.
- At least 1 year of experience working with teams in multiple locations and across multiple disciplines.
Nice To Haves
- Bachelor’s degree.
- Lean Six Sigma or Process Improvement certification.
- Prior healthcare and/or insurance experience.
- Advanced Google Suite or Microsoft Office capabilities.
- At least 2 years of experience solving complex inquiries.
- At least 1 year of project management experience.
Responsibilities
- Hire and manage a team of Oscar colleagues, including performance management, growth and development, and associated HR administrative tasks.
- Manage team outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis, and develop action plans when issues arise.
- Stay connected to the team’s daily work and make volume-based decisions that best serve customers.
- Lead team huddles, connect colleagues to Oscar’s mission, vision, and values, and provide guidance and motivation to achieve daily operational objectives.
- Promote team engagement and an inclusive, inviting culture aligned with Oscar’s core values.
- Lead and participate in continuous improvement activities that improve and develop a high-performing production team.
- Identify and close gaps in existing operational workflows.
- Collaborate across production and other Oscar teams to implement best practices.
- Comply with applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Unlimited vacation program.
- Annual performance bonuses.
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
