Lead Medical Support Assistant-Health Administration Service

Veterans Health Administration•Corpus Christi, TX

12d•Hybrid

About The Position

The Lead Medical Support Assistant (LMSA) provides specialized administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The work involves specialized administrative judgment and flexible use of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community care resources. The Lead MSA coordinates Advanced MSA assignments and workflow in an interdisciplinary unit. The role includes daily workload assessments, assigning work, assuring proper staffing coverage, evaluating training records, and determining staff training needs. The Lead assists with complex and non-standard procedures and helps ensure accurate and timely appointment scheduling, staff guidance on policies and procedures, employee work schedules, and resolution of day-to-day conflicts among staff, patients, and interdisciplinary teams. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Ad-hoc telework is available; this is not a virtual position.

Requirements

U.S. citizenship, subject to the stated exception for recruiting qualified citizens under VA policy.
High school diploma, GED equivalency certificate, or state/territorial proficiency certificate.
One year of experience equivalent to the GS-6 grade level for the GS-7 Lead MSA grade determination.
Advanced knowledge of medical terminology and clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Communication skills to obtain the desired effect and coordinate with interdisciplinary care team staff.
Ability to use advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
Ability to provide staff development and training.
Ability to manage staffing requirements and workflow priorities, adjust workflow to meet team and patient needs, and follow up on pending issues.
Proficiency in spoken and written English.
At least 25% of time in the Lead assignment must be spent performing lead duties.
Complete the required application steps and online assessment; satisfy applicable background/security investigation and onboarding requirements.
Comply with the VA seasonal influenza vaccination program requirement for health care personnel.
Serve a 1- or 2-year trial period, as applicable.
Meet physical requirements described in VA Directive and Handbook 5019; the posting states that the work generally would not require a pre-placement examination.

Nice To Haves

Six months of training experience.
Six months of experience with electronic medical records.
Six months of experience in a leadership role.

Responsibilities

Recommend changes to clinic procedures based on current administrative guidelines.
Use advanced patient systems to support multiple clinics in an interdisciplinary care setting.
Coordinate with the patient care team to review appointment availability and monitor clinic schedules, adjusting schedules as needed to support clinic needs.
Coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.
Assess daily workloads, assign work, and ensure appropriate staffing coverage.
Evaluate training records and determine training needs for MSAs supporting interdisciplinary settings.
Assist with complex and non-standard procedures, including clinical flow processes related to access to care across clinics, specialties, and community resources.
Ensure accurate and timely appointment scheduling.
Provide staff guidance, including communicating changes in policies and procedures.
Create and maintain employee work schedules.
Act as a liaison among Advanced MSA staff, patients, and interdisciplinary staff to resolve day-to-day conflicts.
Follow up on pending issues and adjust workflow priorities to meet team and patient needs.