Lead Medical Support Assistant

Veterans Health Administration•Albuquerque, NM

1d•Onsite

About The Position

The Lead Medical Support Assistant implements Clinic Practice Management principles for clinic Medical Support Assistants (MSAs) and supports their roles and responsibilities within the PACT model. The incumbent is the primary point of contact assisting the HAS Medical Support Assistant Supervisor with scheduling systems, education and training requirements, and clinic MSA performance standards. The position requires broad working knowledge of medical center programs and services, including the varying priorities and complexities of outside care for specialty services. The Lead MSA works under general supervision and reports directly to the HAS Medical Support Assistant Supervisor. The role includes advising the supervisor on administrative matters involving scheduling and intake; recommending staff assignments; assisting subordinate staff with complex problems; and helping ensure patient services are met. The incumbent evaluates products, equipment, and systems and recommends operational improvements, identifies training needs, establishes standard operating procedures and guidelines, assigns work, ensures adequate staffing coverage, coordinates activities, and maintains workflow. The Lead MSA also serves as the Clinic Medical Service Assistants Section Safety Representative, conducting regular work-area inspections and reporting safety hazards. The position independently manages responsibilities with little to no supervision, sets priorities and deadlines, and adjusts work sequencing to address team and patient needs. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is ad hoc; this is not a virtual position. Relocation and recruitment incentives are not authorized.

Requirements

U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
Proficiency in written and spoken English.
High school diploma or equivalent, or qualifying post-high-school education or applicable grandfathering provision.
For GS-07: one year of experience equivalent to GS-06.
Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community settings.
Skill communicating to obtain desired outcomes and coordinating with interdisciplinary care-team staff.
Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
Ability to provide staff development and training.
Ability to manage staffing requirements and workflow priorities, adjust work to meet team and patient needs, follow up on pending issues, and understand the impact of incomplete work across multiple settings.
Must complete the required application steps and online assessment; subject to background/security investigation and required onboarding.
Must meet applicable Selective Service registration requirements for males born after December 31, 1959.
Must participate in the seasonal influenza vaccination program as VA Health Care Personnel.
Must serve a one- or two-year trial period, subject to written certification for continued employment.

Responsibilities

Implement Clinic Practice Management principles as they apply to clinic MSA duties and responsibilities within the PACT model.
Assist the HAS Medical Support Assistant Supervisor as the primary contact for scheduling systems, education and training requirements, and clinic MSA performance standards.
Use broad knowledge of medical center programs and services and the priorities and complexities of outside care for specialty services.
Advise the HAS Medical Support Assistant Supervisor as a subject matter expert on administrative matters related to scheduling and intake.
Recommend staff assignments and assist subordinate staff in resolving complex problems to ensure patient services are met.
Evaluate new products, equipment, and systems and recommend ways to improve operations; identify educational and training needs.
Establish standard operating procedures and operating guidelines, assign work requirements, ensure adequate staffing coverage, coordinate activities, and maintain workflow.
Serve as the Clinic Medical Service Assistants Section Safety Representative by conducting regular inspections of employee work areas and reporting safety hazards.
Provide staff development and training.
Manage responsibilities independently with little to no supervision; set priorities and deadlines and adjust work sequencing to meet team and patient needs.