Lead Medical Support Assistant
About The Position
The Robert J. Dole VA Medical Center is seeking a Lead Medical Support Assistant to support the Office of Community Care. The incumbent serves as an Advanced Medical Support Assistant (AMSA), under the supervision of the Supervisory Medical Support Assistant, and performs clerical duties in an interdisciplinary coordinated care delivery model, such as a specialty setting using a team model. The position is onsite and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The work is mostly sedentary and takes place in outpatient clinic or office settings, with rounds to assigned clinic areas as required. Relocation or recruitment incentives and permanent change of station are not authorized.
Requirements
- U.S. citizenship is required, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
- High school diploma, GED equivalency certificate, or proficiency certificate from a state or territorial-level Board or Department of Education.
- At least one year of experience equivalent to the next lower grade level (GS-06), demonstrating knowledge, skills, and abilities associated with current MSA responsibilities or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting.
- Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
- Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks or responsibilities to meet deadlines.
- Skill communicating with individuals to obtain the desired effect and coordinating with interdisciplinary care team staff.
- Ability to provide staff development and training.
- Ability to manage staffing requirements and workflow priorities, adjust work to meet team and patient needs, follow up on pending issues, and understand the impact of incomplete work across multiple clinics.
- Proficiency in written and spoken English.
- Selective Service registration is required for males born after December 31, 1959.
- Must complete required background/security investigation, onboarding, identification verification, and application requirements.
- Participation in the seasonal influenza vaccination program is required for VA health care personnel.
- Must serve a one- or two-year trial period, with continued employment subject to written certification that it advances the public interest.
- No education substitution is available at this grade level.
Responsibilities
- Schedule and reschedule Veteran appointments.
- Obtain Veteran preferences for Community Care Consults.
- Request records from community vendors.
- Answer calls from vendors and Veterans regarding billing issues.
- Work with Optum to ensure claims have been paid.
- Cover the ACD line when needed.
- Work ECFAX twice a month.
- Meet monthly productivity targets for consults and records requests.
- Index Requests for Service sent by community providers.
- Keep current with TMS training.
- Perform clerical duties to support the Office of Community Care.
- Participate in coordinated interdisciplinary care delivery as an Advanced Medical Support Assistant.
Benefits
- The job announcement describes a comprehensive federal employee benefits package for eligible employees and their families; specific benefits depend on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
