Lead Medical Support Assistant

Veterans Health Administration • Jacksonville, NC

9d • Onsite

About The Position

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. Position requires comprehensive working knowledge of VHA policy and, regulations related to the duties of the section, medical center memorandums, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries (admissions, discharges, scheduling, inpatient and outpatient policy, fee services, sharing Agreements, Tricare, Champ VA legal detention. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time. The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Eligibility Program which includes enrolling those eligible for VA health care benefits by entering data from the Application for VA Healthcare into Vista where it is then transmitted to the national Health Eligibility Center (HEC) for eligibility determination. Assuring all requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to HAS or Fiscal Service. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• Must complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Required to serve a 1 or 2-year trial period.
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• One (1) full year of experience equivalent to the GS-6 grade level.
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
• Ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Nice To Haves

• Community Care experience.

Responsibilities

• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assures coverage of all areas of responsibility.
• Conducts ongoing reviews to ensure quality of work.
• Ensures accurate and timely scheduling of appointments.
• Provides guidance to staff members to include changes in policies and procedures.
• Distributes and balances workload.
• Creates and maintains employee work schedules.
• Orients and provides on-the-job training for new and current employees.
• Ensures all training requirements are met.
• Organizes the work structure of his/her assigned areas.
• Acts as liaison between MSA and staff in order to resolve day to day conflicts.
• Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties.
• Assures appointment schedules are maintained by MSA staff for one or more outpatient clinics.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Performs duties related to the Beneficiary Eligibility Program which includes enrolling those eligible for VA health care benefits by entering data from the Application for VA Healthcare into Vista where it is then transmitted to the national Health Eligibility Center (HEC) for eligibility determination.
• Assures all requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to HAS or Fiscal Service.
• Assures that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED