Lead Medical Support Assistant (Community Care)

Veterans Health Administration • Indianapolis, IN

1d • Onsite

About The Position

The Lead Medical Support Assistant (MSA) works in the Community Care service line, monitoring and assigning work, providing input on performance, resolving day-to-day workplace issues, and maintaining efficient workflow in the Community Care office. The Lead MSA serves as a Consult Coordinator for the Community Care Program and collaborates with an expanded health care team to support an interdisciplinary approach to care.

The position provides administrative support to physicians, physician assistants, nurses, advanced registered nurse practitioners, dieticians, social workers, and other administrative and professional staff throughout the Primary Care Service area. The work schedule is Monday through Friday, either 7:30 a.m.–4:00 p.m. or 8:00 a.m.–4:30 p.m. Telework is not available, and the position is not virtual.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited in accordance with VA policy.
• Proficiency in written and spoken English.
• High school diploma, GED equivalency certificate, or state- or territorial-level education proficiency certificate.
• One year of creditable experience equivalent to the next lower grade.
• Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community settings.
• Skill in communicating to achieve desired outcomes and coordinating with interdisciplinary care team staff.
• Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements and workflow priorities and adjust work flow to meet team and patient needs, including following up on pending issues and understanding the impact of incomplete work across multiple clinics.
• Must complete required application steps and an online assessment.
• Must comply with Selective Service registration requirements for males born after December 31, 1959.
• Subject to background and security investigation.
• Must complete online onboarding and provide acceptable identification for pre-employment requirements.
• Must pass a pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Must serve a one- or two-year trial period, subject to written certification for continued employment.
• Applicants using foreign education must provide a Certificate of Foreign Equivalency with their transcript.

Nice To Haves

• Current VHA employees in this occupation may qualify under the Grandfathering Provision if they meet its criteria.

Responsibilities

• Ensure coverage of all areas of responsibility and conduct ongoing reviews to ensure quality of work.
• Ensure accurate and timely authorization of Community Care and Non-VA Care encounters.
• Ensure accurate and timely scheduling of Community Care and Non-VA Care appointments.
• Guide staff on changes in policies and procedures.
• Distribute and balance workload.
• Create and maintain employee work schedules.
• Orient and provide on-the-job training for new and current employees.
• Ensure all training requirements are met.
• Organize the work structure of assigned areas.
• Act as a liaison between MSAs and staff to resolve day-to-day conflicts.
• Orient medical staff to basic administrative policies and procedures related to outpatient scheduling and other administrative topics.
• Provide administrative support to physicians, physician assistants, nurses, advanced registered nurse practitioners, dieticians, social workers, and other administrative and professional staff throughout the Primary Care Service area.
• Monitor work assignments, provide input on performance, resolve daily workplace issues, and maintain efficient workflow.
• Serve as a Consult Coordinator for the Community Care Program.
• Collaborate with members of an expanded health care team to support an interdisciplinary approach to care.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED