Lead Medical Support Assistant

Veterans Health Administration • Milwaukee, WI

1d • Onsite

About The Position

This position is located at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. The Lead Medical Support Assistant provides leadership and oversight to subordinate Medical Support Assistants assigned to outpatient clinic areas within the Medicine Division, directing daily operations and ensuring efficient management of MSA functions. The position is full performance level GS-7 and is in the Excepted Service.

The work schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday. Telework is not authorized, and the position is not virtual. Relocation, recruitment incentives, and permanent change of station are not authorized.

The work is primarily sedentary and typical of an office setting. It may involve walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding, carrying light items, and extended periods at a computer terminal while typing and talking on a telephone headset.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in basic written and spoken English.
• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate, unless qualifying under the applicable grandfathering provision.
• At least one year of experience directly related to MSA duties, equivalent to the GS-6 level, demonstrating the knowledge, skills, and abilities associated with current MSA responsibilities.
• Advanced knowledge of medical terminology and clinical flow processes relating to access to care across multiple clinics, specialties, and/or a community.
• Skill communicating to achieve desired outcomes and coordinating with interdisciplinary care team staff.
• Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to manage staffing requirements and priorities, coordinate unit staff, complete work accurately and on time, follow up on pending issues, and understand the impact of incomplete work.
• Ability to organize work, set priorities, delegate tasks and responsibilities to meet deadlines, and provide staff development and training.
• Ability to manage staffing requirements and workflow priorities and adjust work flow to meet team and patient needs across multiple clinics.
• Must meet applicable background/security investigation and pre-employment onboarding requirements.
• Participation in the VA seasonal influenza vaccination program is required for Health Care Personnel.
• Must serve a one- or two-year trial period and receive written certification for continued employment after the trial period.

Responsibilities

• Assign, monitor, and evaluate the work of subordinate staff.
• Ensure accurate processing of patient movements between VISTA and CPRS, verify orders, and confirm adherence to established procedures.
• Resolve complex operational issues to meet patient care needs and organizational goals.
• Assess new products, equipment, and systems and recommend improvements to operational workflows.
• Identify training and educational needs; participate in staff interviews and contribute to selections.
• Evaluate employee performance and initiate appropriate administrative actions when required.
• Conduct Weingarten meetings and propose disciplinary actions as necessary.
• Approve leave requests and monitor leave balances, following up as appropriate.
• Attend training sessions and participate in medical center-level initiatives.
• Extract, analyze, and report data supporting performance measures for senior leadership.

Benefits

• Federal employee benefits package; specific benefits eligibility depends on position type and other factors, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED