Lead Medical Support Assistant

Veterans Health Administration•White City, OR

1d•Onsite

About The Position

The Lead Medical Support Assistant (Lead MSA) serves as the primary preceptor for new Medical Support Assistants (MSAs), including Advanced Medical Support Assistants (AMSAs), in the Health Service Area (HSA) 5.1 Float Pool (legacy VISN 20). The selectee will work at either the White City, Oregon VAMC or the Seattle, Washington VAMC, depending on geographic location, and will work physically on station. The Lead MSA provides workforce leadership, training, and administrative support; monitors work and helps maintain efficient workflow; and conducts quality reviews. The role also supports patient-facing service, medical appointment scheduling, coordination of VA and non-VA care, consult management, and follow-up. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is not available, and this is not a virtual position.

Requirements

One year of creditable experience equivalent to the next lower grade.
Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community settings.
Skill in communicating to achieve desired outcomes and coordinating with interdisciplinary care team staff.
Ability to use numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
Ability to provide staff development and training.
Ability to manage staffing requirements and workflow priorities, and adjust work flow to meet team and patient needs.
Ability to follow up on pending issues and understand the impact of incomplete work across multiple clinics.
Proficiency in spoken and written English.
United States citizenship, except where appointment of a non-citizen is permitted under VA policy.
Successful completion of required application steps, including an online assessment, background/security investigation, and online onboarding.
Participation in the seasonal influenza vaccination program.
Must serve a 1- or 2-year trial period, subject to written certification for continued employment.

Nice To Haves

One to two years of Medical Support Assistant experience.

Responsibilities

Serve as the primary preceptor for new MSAs and AMSAs in the HSA 5.1 Float Pool.
Monitor work assignments, provide input on performance, resolve daily workplace issues, and maintain efficient workflow.
Assign and distribute workload across staff, provide guidance on policy and procedure changes, and balance workload.
Orient and provide on-the-job training for new and current MSAs and AMSAs.
Organize the work structure of assigned areas and act as a liaison to help resolve day-to-day conflicts.
Conduct ongoing reviews to ensure quality of work.
Ensure accurate and timely consult management in accordance with national scheduling directives and consult management policies.
Assure coverage of the HSA 5.1 MSA Float Pool.
Serve as a front-line contact for patients and staff, using tact and diplomacy when assisting Veterans with multiple health problems.
Provide supportive assistance to Veterans and perform patient-facing duties competently.
Schedule internal and non-VA medical appointments when services are unavailable at a VA facility.
Coordinate with internal and private-sector contacts to authorize and schedule care.
Receive consult requests for long-term and short-term authorization of outpatient non-VA care.
Track pre- and post-appointment follow-ups.
Manage clinical documentation and correspondence with Veterans and non-VA providers.
Provide administrative support to staff and supervisors regarding HSA 5.1 MSA Float Pool policies and directives.
Complete other duties and special projects assigned by HSA 5.1 MSA Float Pool leadership.