Lead Medical Receptionist

Epiphany Business Services, LLC•Albuquerque, NM

7d•Onsite

About The Position

A dedicated and customer-focused Lead Medical Receptionist who thrives in a fast-paced environment. The ideal candidate is highly organized, adaptable, and able to multi-task while ensuring patients feel welcomed and valued from the moment they arrive to the time they leave. This role plays a key role in providing an exceptional patient experience by assisting with check-ins and check-outs, registering patients, managing wait times, and maintaining a warm and inviting reception area. The position involves delivering friendly and professional customer service via in-person interactions, phone calls, and messages, as well as gathering and verifying patient information, handling forms and payments, and supporting patients and providers by scheduling appointments and maintaining records.

Requirements

High school diploma or general education degree (GED).
Two years of medical receptionist experience preferred.

Nice To Haves

Highly organized
Adaptable
Able to multi-task

Responsibilities

Assist with patient check-ins and check-outs to provide an exceptional patient experience.
Register patients, manage wait times, and maintain a warm and inviting reception area.
Deliver friendly and professional customer service in person, over the phone, and via messages.
Gather and double-check patient information, handle forms and payments.
Schedule appointments and maintain records to support patients and providers.