Lead Medical Receptionist

F&S Services•Oak Park, IL

1d•Onsite

About The Position

We are seeking a reliable and friendly Medical Receptionist to join our fast-paced Immediate Care team. This role is the first point of contact for patients and plays a key part in delivering a smooth, efficient, and compassionate experience. The ideal candidate thrives in a high-volume environment and can manage multiple tasks with professionalism and accuracy.

Requirements

Excellent written and verbal communication skills.
Proven ability to multi task, problem solve, and apply critical thinking skills
Previous utilization and experience with an EMR preferred
Bilingual skills preferred
Reception and/or phone answering experience in an office setting, medical office setting preferred.
Able to communicate effectively with patients, co-workers, and the general public.
Sensitivity to confidential matters.

Responsibilities

Submit patient referral and authorization requests
Verify patient membership information
Search for participating specialists, providers, hospitals, or other facilities
List historical referrals and authorizations for a patient or practice
Track utilization patterns for a practice
Exudes excellent communication and coordination among the Care Team.
Work closely with others of the Care Team to schedule, reschedule, follow-up, and monitor patient engagement.
Greets and registers patients in a prompt, pleasant and helpful manner.
Verifies and maintains up-to-date patient demographics and insurance eligibility.
Monitors, screens, and sorts Medical Home communication daily including Telephone/Web encounters, fax inbox, mail, etc.
Proactively Assists the Care Team in pre-visit preparation, screening, accessing patient needs, and monitoring patient registries
Utilizes the registry and analyzes performance measurements to identify areas of improvement and works as a member of Care Team to establish methods for quality improvement
Maintains order and compliance in the reception and waiting areas inclusive of up-to-date education and materials appropriate to the patient population
Assists with other Care Team functions as deemed appropriate
Process patient and/or other provider(s) request for medical records, per office policy
Follows all policies and procedures outlined by the practice