Lead Medical Receptionist

Catholic Charities Family and Community Services•Rochester, NY

27d•Onsite

About The Position

Under the direction of the Intake and Placement Manager, manages the reception coverage process of patient scheduling, registration, triage, insurance verification, and checkout. Serves in a lead capacity among the reception team providing exemplary reception services and supports an environment of trauma informed care and is reflective of CCFCS values.

Requirements

Three years of medical office experience required.
Must be proficient with Microsoft Office Suite.
Equivalent Combination of education and experience will be considered.

Nice To Haves

Associates degree in secretarial sciences or administration preferred.
Experience working in multicultural environments and/or human services field is preferred.

Responsibilities

Ensures effective staffing coverage for the front desk including providing coverage personally as necessary.
Schedules, coordinates and reschedules client appointments, and adheres to established guidelines and goals of the Clinic.
Maintains and updates information on provider’s schedules, ensuring that patients are scheduled properly.
Ensures all patients are greeted and directed efficiently through the registration process.
Greets clients in polite, prompt, helpful manner, providing any necessary instructions.
Coordinates with reception team to ensure all calls are answered live, during business hours.
Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up.
Coordinates follow-up activity with reception team to ensure coverage for CCFCS general information voicemail, email inbox, after hours messages and ensure all inquiries receive timely follow-up and are directed to appropriate staff or department.
Manages the no-show avoidance, cancellation, and rescheduling processes to ensure provider productivity.
Works with Department director to support providers in achieving higher levels of productivity and service quality.
Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
Collaborates with staff to achieve optimal efficiency, outcomes and morale.
Maintains a working knowledge of available resources & agencies in the community that can support a variety of client needs.
Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed
Advises patients of Clinic financial policies when scheduling appointments.
Obtains insurance information; may require verification by contacting insurance companies.
Collects all co-pays and balances, as required by office at check in and schedules return appointments at check out.
Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing.
Reviews all forms for accuracy and completion according to office policies prior to accepting.
Understands and supports the Clinic’s performance metrics and identifies opportunities for improvement
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Other responsibilities as requested by supervisor.